ICT18021 Support and Maintenance of Cashless Catering Systems and Associated Services

Tender description

The Council invited Quotes from providers of cashless catering systems on the ESPO Framework 978 Online Payment and Engagement Solutions and Cashless Catering Systems Lot 2, to supply the following key deliverables: • Support and maintenance for the two cashless catering systems currently installed, including any upgrades, for example, to cater for any new tender released, such as the new polymer £20 note due to be issued in 2020; • Supply of PCs (with monitor, keyboard, mouse, Windows 10 operating system, application and hard disk encryption, anti-virus, anti-malware, and firewall software) for Schools that currently have a Council-supplied PC to be used by kitchen staff; • Support and maintenance for the replacement PCs and associated software; • Supply, installation and support and maintenance of additional hardware for New Mills School to connect to the existing system i.e. Touchscreen POS Terminal (with customer display), Biometric Reader (with Innovatrix licence or equivalent) and associated Network Point(s); • Implementation and support of secure integration between the cashless catering systems currently installed and an Online Payments System, for Schools that require this; and • Account management to ensure the highest possible quality of service is provided. Please note that the supply of new cashless catering systems was outside the scope of this Invitation to Quote.