Inform 360 managed IVR
Details
- Buyer
- West Dorset District Council
- Supplier(s)
- Inform Communications plc
- Value
- GBP 122,758
- Duration
- 4 years
- Published
- 16 November 2018
- Source
- uk:procontracts
Tender description
Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team. Procured by West Dorset District Council on behalf of itself, Weymouth and Portland Borough Council and North Dorset District Council. Procured via framework - G cloud 10 - RM1557.10. Inform are the sole supplier on this framework.
Timeline
- Completed: Award published16 November 2018Current notice
- Completed: Award date16 November 2018
- Completed: Contract expiry date25 May 2022
About the buyer
West Dorset District Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov |
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