Customer Relation Management software package
Details
- Supplier(s)
- Provident CRM Ltd
- Value
- EUR 2,333,440
- Duration
- 3 years
- Topic
- Voice-mail system
- Published
- 14 November 2018
- Source
- TedNotices
Tender description
The RSA recently invited responses for the supply and support of an integrated query management, knowledge management and VoIP telephony solution as set out in the Contract Notice dated 23.4.2018. Following evaluation, a successful tenderer was identified and contract concluded as set out in this notice. The RSA recently invited responses for the supply and support of an integrated query management, knowledge management and VoIP telephony solution as set out in the Contract Notice dated 23.4.2018. Following evaluation, a successful tenderer was identified and contract concluded as set out in this Notice.
Timeline
- Completed: Award date31 October 2018
- Completed: Award published14 November 2018Current notice
- Completed: Contract expiry date15 October 2021
About the buyer
Road Safety Authority (RSA) is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 32342440 · Voice-mail system
- 32342450 · Voice recorders
- 32412000 · Communications network
- 32429000 · Telephone network equipment
- 32543000 · Telephone switchboards
- 32544000 · PABX equipment
- 32545000 · PABX systems
- 32550000 · Telephone equipment
- 32551000 · Telephone cables and associated equipment
- 32551400 · Telephone network
- 32552100 · Telephone sets
- 32570000 · Communications equipment
- 32571000 · Communications infrastructure
- 48000000 · Software package and information systems
- 48100000 · Industry specific software package
- 48219700 · Communications server software package
- 48311000 · Document management software package
- 48311100 · Document management system
- 48333000 · Contact management software package
- 48445000 · Customer Relation Management software package
- 48510000 · Communication software package
- 48511000 · Desktop communications software package
- 48512000 · Interactive voice response software package
- 64210000 · Telephone and data transmission services
- 64214000 · Dedicated-business telephone network services
- 64215000 · IP telephone services
- 72000000 · IT services: consulting, software development, Internet and support
- 72212000 · Programming services of application software
- 72212311 · Document management software development services
- 72212333 · Contact management software development services
- 72212445 · Customer Relation Management software development services
- 72212512 · Interactive voice response software development services
- 72227000 · Software integration consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov |
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