Expired contract

Collection agency services

Details

Buyer: Electricity Supply Board (ESB)
Supplier(s): Capita Customer Solutions Ltd, CMOS Ltd
Duration: 3 years
Topic: Credit granting services
Published: 14 November 2018
Source: TedNotices

Tender description

Service provider to provide debt collection and credit control services. — debt collection live accounts, — live residential and commercial customer accounts, — back office, — payments and database. ROI Debt collection closed/final accounts — Closed residential and commercial customer accounts and legal action follow up. NI Debt collection live and closed/final accounts — NI live residential and commercial customer accounts and NI closed residential and commercial customer accounts and legal action follow up.

Timeline

Completed: Award date13 November 2018
Completed: Award published14 November 2018
Current notice
Completed: Contract expiry date28 October 2021

About the buyer

Electricity Supply Board (ESB) is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

66113000 · Credit granting services
79342300 · Customer services
79940000 · Collection agency services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@electricity-supply-board-esb.gov
Commercial Director	+44 •••• ••••••	••••••••@electricity-supply-board-esb.gov
Procurement Manager	+44 •••• ••••••	••••••••@electricity-supply-board-esb.gov
Category Lead	+44 •••• ••••••	••••••••@electricity-supply-board-esb.gov
Senior Buyer	+44 •••• ••••••	••••••••@electricity-supply-board-esb.gov
Contracts Manager	+44 •••• ••••••	••••••••@electricity-supply-board-esb.gov