Expired contract
Call centre
Details
- Buyer
- Optivo
- Supplier(s)
- Orbis Project Ltd
- Value
- GBP 160,024
- Duration
- 3 years
- Topic
- Call centre
- Published
- 5 November 2018
- Source
- TedNotices
Tender description
Contact centre call handling service to manage out of hours emergency calls whilst the Optivo call centre is closed. Provision of an out-of-hours call handling service to: 1) Determine emergency call outs; 2) Log repairs on Optivo systems; 3) Follow the Optivo defects procedure.
Timeline
- Completed: Award date1 November 2018
- Completed: Award published5 November 2018Current notice
- Completed: Contract expiry date16 October 2021
About the buyer
Optivo is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@optivo.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@optivo.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@optivo.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@optivo.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@optivo.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@optivo.gov |
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