Installation and Maintenance - Soft Market Testing

Tender description

Lambeth Council's Careline service provides a prompt and considered response to alarm calls which may be raised by one of our residents (through an alarm pendant) or through assistive technology that is linked to our call monitoring centre. We are undertaking a piece of transformation work which will see us remodel how we deliver the call handling, visiting response and installation and maintenance components of the service. This will allow us to achieve efficiencies against our current budget whilst at the same time, modernising and re-focussing the service on those who will benefit from it most. We are looking for feedback from potential providers regarding a model for the supply, installation and maintenance of technology enabled care that would look to have the provider working in close partnership with our future call handling provider, visiting response teams and our assistive technology team (this could be to the extent of being located within our team) and be wholly embedded as part of our wider strategy to maximise the benefits of technology enabled care, thus enabling more people to live independently in their own homes We are interested in the views and feedback of suppliers in this market. Please complete the attached soft market testing questionnaire and return to abailey3@lambeth.gov.uk by noon on Monday 12th November 2018. THIS IS NOT A CALL FOR COMPETITION