HMRC Messaging - Agile delivery and live support of service orientated components

Tender description

Why the Work is Being Done Within Chief Digital and Information Office (CDIO) the Messaging Delivery Group (MDG) manages all of HMRC's core integration services that deal with over a billion internal and external transactions every year; connecting 100's of HMRC services, developed in a wide variety of technologies. MDG provides a fundamental framework for delivering Application Programming Interface (API) access to HMRC core systems and enabling our digital agenda, API strategy and transformation roadmaps for all our services. We are utilising modern open source products and working in agile methodologies and approaches to develop a modern exciting workplace that delivers flexible cost effective integration solutions. Problem to Be Solved MDG is delivering Integration components for HMRC's key Transformation Programmes / Projects such as Customs Declaration Service, Border Systems Programme, Making Tax Digital. We require a delivery partner to provide development and delivery specialists, working in scrum teams and delivering in phased sprints. We also require Live Support for our services; potentially 24/7/365 and/or on-call. This will be managed via outcome based statements of work for a variety of programmes. Who Are the Users HMRC's Digital Strategy is to accommodate the majority of interaction with customers through digital self-service. This will reduce the nation's tax gap through making the UK's tax system more transparent and reducing the overheads involved in supporting such a system. The MDG provides integration between customer facing digital front-end and Heads of Duty Services. The supplier will need to demonstrate expertise in all the following areas: Business and Technical analysis Integration technologies Cloud Transformation DevOps Agile/ Scrum experience Agile Project Management Service Orientated Architecture Cloud & Security Architecture Architectural Governance Solutions architecture / design Service Management Portfolio Management Delivery Management Early Market Engagement Work Already Done Work of programmes / projects are at various stages in the development lifecycle. The Customs Declaration Service will be moving in to live service before the end of the 2018. Other projects are moving through Discovery. New projects may be added to the pipeline during the lifetime of the contract. Existing Team MDG has a mixed team including in-house staff, an existing Service Provider plus contingent labour contractors. There are currently a number of teams working on these services, across 2 sites. The successful supplier team will work with these existing capabilities. A part of the role of the supplier will be to assist HMRC in growing its own capability and we will expect a level of support for our staff at all levels from apprentice through to senior management. Current Phase Not applicable Work Location HMRC locations including Southend, Telford and London. We would also like to explore options for the supplier working off-site. Working Arrangments The Supplier: - will manage delivery of products/services as specified in SoW ; - select suitably qualified/experienced staff - have the right to substitute staff with equally qualified/experienced individuals. - will provide mentoring, coaching and knowledge transfer to the in-house team with the ultimate aim of handing over to that team. - be on site 5 days (40 hours) per week collaborating with the wider team unless work commitments require work to be done elsewhere. (We would also be open to explore off-site working providing HMRC's Security policies are adhered to.) - T&S will be paid as per HMRC policies. Security Clearance The supplier will ensure the relevant security checks i.e. BPSS are completed prior to arrival on site. SC clearance will be required for staff interacting with production environments. HMRC will fund and sponsor SC Clearance. Additional T&Cs Any capability or behaviours concerns will be raised by HMRC to the supplier. However the supplier will manage the performance, attendance and conduct of their staff and will ensure they comply with all HMRC H&S, Security and behaviour policies. - Individuals will be expected to adhere to the Civil Service code of conduct We reserve the right to set payment method as appropriate to the project Skills & Experience Evidenced example of scaling up and down teams to accommodate either new requirements or changes within the delivery pipeline. Evidenced example of providing additional and/or value added activities when acting in the role of a partner supplier to an organisation Evidenced example of providing a multi team development capability across multiple projects Experience of providing subject matter expert out of hours support Provide an example of migrating development and services from physical/private-Cloud architecture to public-Cloud architecture Nice to Haves Experience of working with a Public Sector body or relevant large organisation. No. of Suppliers to Evaluate 5 Proposal Criteria Approach and methodology Team structure Value for money Cultural Fit Criteria Able to start on the work immediately. Have excellent communication skills with staff at all levels of the organisation Be willing to collaborate and partner, including with other suppliers and HMRC staff at all levels. Proactively share knowledge and experiences with members of team, especially with junior HMRC staff. Be innovative and promote ideas and suggestions as applicable Focus on achieving value for money in all activities Payment Approach Fixed price Assessment Method Written proposal Case study Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers Budget range contract value up to £20 million individual statements of work will have an associated price. travel and subsistence payments will be paid in line with hmrc policies.