Software package and information systems

Tender description

Hampshire County Council is seeking to procure for itself and Isle of Wight Council, a single supplier framework for an off premise Children's IT social care case management solution. When implemented, the solution is expected to deliver multiple benefits, including, but not limited to: — providing appropriate availability and access, Authentication and Authorisation (AAA), — meeting statutory and Ofsted obligations, — enabling effective engagement, participation and collaboration between all stakeholders, — flexibly and innovative, supporting the future aims and objectives of the Authorities business processes, — delivering effective and efficient continuous improvement to meet the ongoing growth and changes of the industry and service, — delivering meaningful, intuitive and timely integrated data and content including: achieving a “Single view” of child, family and organisation, reporting, — providing a knowledge management tool to share experience and knowledge across the customer facing teams. As part of HCC’s & IWC’s social care and digital strategic direction, the children’s services teams are seeking the provision of necessary assets required to deliver a replacement social care case management solution which, as well as meeting core requirements, is capable of flexibility and expansion over the life of the contract. The requirements (“Solution”) include: — software – to include any application software, third party software and/or reporting tools required to operate the solutions effectively, — system hosting, — specification of necessary IT architecture and hosting to support the solutions, — support for implementation including project planning, integration, data migration and training, — provision of documentation and manuals for disaster recovery, — ongoing support, maintenance and hosting services – to include application software support (inclusive of upgrades, patches and bug fixes) and support for any third-party software required fully exploiting the functionality of the solutions. Multi-agency access: HCC and IWC have good relationships with schools and neighbouring public sector partners. In scope will be multi-agency access to systems and collaborative working including, but not limited to, the police, health service and voluntary sector. — HCC’s call-Off will take place simultaneously with the formation of the Framework Agreement, — HCC will contract for an initial term of 6 (six) years followed by optional extensions, — IWC’s call off is planned to commence after the formation of the Framework Agreement and is currently expected to begin from April 2019. Hampshire County Councils initial call-off term will be for 6 years with the option to extend for a further 3 + 3 + 3, — IWC will operate their own call-off contracts and term as per the framework.