Banking services

Tender description

Transport for London (TfL) is planning to procure a commercial partner to supply and provide management of Automatic Teller Machines (ATMs) on TfL’s estate. The current contract is due to expire on 5.11.2019 and TfL intends to competitively re-tender this concession contract. This PIN is not a call for competition. This PIN provides notification of TfL's intention to commence a procurement exercise to award the opportunity in the future through a separate Notice which will be provided in the OJEU. If you would like to be notified when the opportunity formally commences, please register your interest by providing your contact details to the contact email identified in this PIN. For avoidance of doubt, registration in response to this PIN is not required in order for organisations to be able to apply to participate in the formal procurement process once the subsequent OJEU Notice advertisement is published. TfL will deliver this requirement by running a competitive tender utilising the Concession Contracts Regulations 2016, Competitive Procedures with Negotiation, inclusive of an optional negotiation stage. The contract duration is expected to be maximum 5 years. Customer research shows that ATMs are the most valued non-travel service we provide at TfL’s London Underground (LU) stations. They are essential amenities for sections of customers and allow customers to withdraw cash in a relatively secure environment in the presence of LU staff and extensive CCTV provision. There is evidence that there will be a continual demand for ATM services for the coming years despite the advancement of contactless payment. Whilst ATM cash withdrawals amounts have decreased slightly, the frequency of withdrawals remains steady. Due to space constraints in LU stations there are challenges in growing the estate. In order to optimise the value of this future contract, additional operational assets will be added to the tender scope. Assets across the TfL — Surface estate to be included are: Bus, DLR and Overground Stations; the Elizabeth Line and the Northern Line extension will also be included. There are currently 120 fixed ATMs across 66 LU stations. This procurement will be tendered as a single Lot awarded to a single Service Provider. Bidders will be required to bid for the core estate of fixed machines and also offer innovative solutions to grow the estate and/or revenue. The successful Bidder will be expected to buy the existing fixed machines estate and present a Transition plan, which will feed into the Exit Plan with the incumbent Service Provider. The Bidders will be evaluated on their proposed solution for the core estate and their innovative offerings. The successful Service Provider will be required to pay a guaranteed rental income with an revenue share mechanism if certain transaction thresholds are met for both the existing machines and any new machines to be introduced.