Service Analyst - Dev/Ops

Tender description

Who Speclialist Work With DVSA requires a Service Analyst to work alongside a Project Manager, Business Analyst and Technical Architect to engage with stakeholders and undertake a Discovery exercise which will inform its future procurement strategy for Technical Support Services (TSS). What Specialists Work On DVSA requires a specialist to work in DS&T to undertake a Discovery exercise which will inform its future procurement strategy for Technical and Support Services (TSS). The output from this Discovery phase will be to produce a business case for the recommended approach. The Service Analyst will contribute to all aspects of the outcome but consider how the DevOps composition of the TSS Contract can be structured. They need to understand the service and the blend between Dev/DevOps and Ops across the Agency, differences between TSS and a managed service model. Where the Work Takes Place The primary location is Nottingham, maybe required to travel to other locations e.g. Bristol, Leeds and Swansea. Early Market Engagement Working Arrangements Up to 20 days over the 6-week period. Work Schedule to be agreed with the DVSA project team. Work Location The primary location is Nottingham, maybe required to travel to other locations e.g. Bristol, Leeds and Swansea. Security Clearance Suppliers should only put forward interims who have a valid Basic Disclosure Scotland Certificate, or higher if requested and are reminded that interims must be security cleared to Baseline Personnel Security Standard level before they can start in a role. Additional T&Cs Skills & Experience Demonstrate experience of the practical application of ITIL theory in an environment like that expected for TSS Contribute to the production of the Target Operating Model Contribute to the requirements that will describe the way in which TSS operates Have experience of Business Continuity in a cloud environment and recovery Experience of managing senior managers as stake holders and focussing on the overall vision for the service not a particular aspect but balancing the requirements of each Experience of creating a service catalogue of TSS services Working knowledge of SDLC and AWS Working knowledge of digital and cloud technologies Experience of working with shared responsibility models Nice to Haves Experience of working in DevOps and the automated pipeline approach No. of Specialists to Evaluate 5 Cultural Fit Criteria Culture of Agile method – and flexibility to respond to changing needs Fast moving user needs centric environment Digital environment where there is a mixed skill base rather than very strict roles Innovative and forward looking Challenging and honest Low friction, low ceremony – but used to working in environments where high quality outcomes are expected Flexibility to deal with varying degrees of maturity Assessment Method Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range