New Customer Relationship System (ICT Transformation Project)
Details
- Supplier(s)
- Arcus Global Ltd
- Value
- GBP 1,463,378
- Duration
- 2 years
- Topic
- Information technology services
- Published
- 18 October 2018
- Source
- ContractsFinder
Tender description
The implementation of a new single underlying platform for ICT systems (as far as is practicable) replacing a number of legacy applications and including the implementation of a new Local Government multi-channel Customer Relationship Management (CRM) system and Customer Self Service portal and citizen account enabling a high degree of customer self-service with direct integration with back office systems providing a "single view of the customer". Procurement was through CCS G-Cloud Framework RM1557.10, ( Lot 2: Cloud Software (SaaS) & Lot 3: Cloud Support). Contract was directly awarded to Arcus Global Limited following thorough analysis of suppliers offer against specification.
Timeline
- Completed: Award date23 September 2018
- Completed: Award published18 October 2018Current notice
- Completed: Contract expiry date30 September 2020
About the buyer
Folkestone and Hythe District Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72222300 · Information technology services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@folkestone-and-hythe-district-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@folkestone-and-hythe-district-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@folkestone-and-hythe-district-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@folkestone-and-hythe-district-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@folkestone-and-hythe-district-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@folkestone-and-hythe-district-council.gov |
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