Compliance software package

Tender description

South Gloucestershire Council is inviting tenders for the provision of a proven ICT system to replace its existing adult’s social care system. The solution should be offered with the following options: 1) For the supplier to provide a fully remotely hosted and managed system. The cost evaluation of the tender will be based on a supplier hosted solution; 2) For the supplier to provide a system that the Council hosts and manages internally. The Council reserves the right to opt for internal hosting if it is economically advantageous to do so. The contract shall initially be for a period of 5 years, with an option to extend for up to a further 4 years at the discretion of the Council. If required by the Council contract extension(s) may be on a year by year basis. South Gloucestershire Council is inviting tenders for the provision of a proven ICT system to replace its existing adult’s social care system. The solution should be offered with the following options: 1) For the supplier to provide a fully remotely hosted and managed system. The cost evaluation of the tender will be based on a supplier hosted solution; 2) For the supplier to provide a system that the Council hosts and manages internally. The Council reserves the right to opt for internal hosting if it is economically advantageous to do so. The contract shall initially be for a period of 5 years, with an option to extend for up to a further 4 years at the discretion of the Council. If required by the Council contract extension(s) may be on a year by year basis. The contract, on signing, will allow for an initial implementation period, completing on the customer sign-off of go-live for the main system. Commencement of the 5 year period will start at this point. The Council intends to award a Contract to 1 supplier. If a supplier is in a consortium or subcontracting, we expect to have one contract with the “supplier” and for them to be responsible for the performance of the contract. We would expect the solution to be: — tried and tested with a wide user base, — with easy to use case management functionality, — with workflow functionality that allows SGC to define processes that leads the user screen by screen through the work they need to do and the data they need to record, — have integrated electronic document management functionality, or be agnostic to a third party document management system, — with a mobile working solution that allows users work off-line (in settings with no network coverage e.g. remote parts of South Glos), — with financial functionality sufficient to allow the setting and monitoring of budgets i.e. SUs and SGC teams, pay providers and SUs (via our Civica exchequer system) and with appropriate functionality to put through adjustments (e.g. recovering overpayments), — with the ability for the client to make changes to the system configuration (e.g. to handle new codes, new data collection requirements (whether mandated by government or not), create/amend workflows, add/amend screens, add/amend reports etc) without having to amend add programming code and/or make bespoke changes to the database structure, — written so that the user experience for all parts of it look and behave in the same way. Although it be different for different users. This is of particular significance for access via the portal, — with the ability to produce pdf print outs that are user friendly and easy for the citizen to read.