Accessibility Audit & Testing of DVLA Digital Services

Tender description

Why the Work is Being Done DVLA must ensure that digital services work for those who have specific needs or use assistive technology and ensure compliance (to minimum Accessible AA level) within WCAG2.0 web content accessibility guidelines. It is also essential that DVLA test digital services with users who have access needs to ensure that those services are not only WCAG compliant but usable. Problem to Be Solved In order for DVLA services to be accessed via GOV.UK, they must meet the minimum usability and accessibility criteria set out by Government Digital Services (GDS). The GDS standards can be found on the GOV.UK pages. Who Are the Users The users are citizens and users within businesses with specific needs or using assistive technology who consume DVLA digital services. These services need to be designed in a way that enables the different user segments to conduct their business with DVLA and are relevant, accessible and ultimately useable. Early Market Engagement Work Already Done Existing Team The supplier will work alongside the DVLA qualitative research and usability testing team, as well as DVLA interaction designers and Front-End Developers. Current Phase Not applicable Work Location Off site Working Arrangments Participants with accessibility needs would be expected to work from their own premises rather than coming on site to carry out the testing. Security Clearance Additional T&Cs DVLA expect a report within 5 days of audit completion, unless otherwise stated and against an agreed timeline for each service. Report outputs must contain details around any elements of any of the pages within the service that have defects when accessed via assistive technology. These outputs must stipulate the platform (i.e. desktop, mobile etc.) and software (e.g. JAWS) affected by each defect. Report outputs must identify lines of code at the root of these defects, and suggested fixes. Skills & Experience Evidence and experience over a period of 2 or more years of assessing pages for usability through assistive technology and software to include at least 1 detailed example. Evidence and experience over a period of 2 or more years of assessing pages for accessibility to include at least 1 detailed example Evidence and experience over a period of 2 or more years of providing designers and developers with accessibility advice to include at least 1 detailed example Evidence and experience over a period of 2 or more years of undertaking wireframe reviews to include at least 1 detailed example Evidence and experience over a period of 2 or more years of conducting audits to include at least 1 detailed example Evidence and experience over a period of 2 or more years of WCAG 2.0 Accreditation to include at least 1 detailed example Robust evidence and experience of undertaking assessments covering disabilities including Blindness, Low Vision, Colour Blindness, Dyslexia, Deafness, Limited Limb mobility, Learning Disabilities and Autistic Spectrum Disorder. Evidence and experience over a 2 years period or more of testing services on all or any combination of Mobile Phones, Desktops, Laptops and Smart TV’s to include detailed examples Evidence and experience of providing coding support to customers design teams to include at least 1 detailed example Nice to Haves No. of Suppliers to Evaluate 10 Proposal Criteria Approach and methodology How the approach or solution meets user needs How the approach or solution meets our organisation’s policy or goal Value for money Team structure Cultural Fit Criteria Provide at least 1 example of working collaboratively with customers’ research and interaction design teams providing support during build phases. Payment Approach Fixed price Assessment Method Written proposal Work history Evaluation Weighting Technical competence 60% Cultural fit 15% Price 25% Questions from Suppliers Budget range up to £1400 per day, including provision of user testing participants with access needs, wcag audit report and summary of findings from user tests.