WP1674: Global Digital Marketplace discovery of nations’ DDaT / commercial capability & professions

Tender description

Why the Work is Being Done The goal of the Global Digital Marketplace is to partner with national and subnational governments in emerging economies, to implement the Digital Marketplace and associated reforms to help tackle corruption, by opening up procurement and contracting in the end-to-end DDaT delivery lifecycle. The Global Digital Marketplace is a commitment under Priority 4 (Reduce Corruption in Public Procurement and Grants) of the UK Anti-Corruption Strategy 2017 to 2022: https://www.gov.uk/government/publications/uk-anti-corruption-strategy-2017-to-2022 This discovery will assess other nations’ DDaT capability / capacity to deliver transformation programmes / projects, and scope potential work for subsequent alpha phases to start addressing gaps. Problem to Be Solved If a government doesn’t have DDaT capability, it’s likely that most of the DDaT skills required to support their transformation and technical problem solving, will be outsourced. It’s possible that outsourced services may not be managed as effectively, if organisations don't have the awareness and skills to define and manage the delivery of their required outcomes. Over-reliance on external resources and services, often costs more than recruitment and development of internal employees. A lack of DDaT practitioners and general DDaT awareness across a government will impact its ability to: - transform services - attract skilled workers - provide job opportunities. Who Are the Users Users and needs refined during discovery: - Leaders in: DDaT and Commercial; Capability; Transformation - Human Resource Directors (HRDs) - Finance Directors - Strategic Workforce Planners As a HRD, I must understand critical skills gaps and market benchmarks to consult and make decisions on strategic staffing plans, budget and compensation offerings. As a Capability Leader, I must understand critical skills gaps and market benchmarks so I can make strategic decisions on pay, compensation, and training and development offerings. As a DDaT leader I must understand my organisation's capability to deliver to make informed decisions on organisational / transformation priorities. Early Market Engagement GDS conducted early market engagement in September 2017 and again in April 2018, details of which and what was discussed have been published as a blog post titled 'Engaging UK suppliers in the Global Digital Marketplace': https://gds.blog.gov.uk/2018/07/24/engaging-uk-suppliers-in-the-global-digital-marketplace/ This early market engagement was not specific to this supply opportunity. From October 2018, the Global Digital Marketplace Programme is starting its discovery work across 6 countries in 3 regions (Latin America, South East Asia, and Southern Africa), with a target completion date for this phase of March 2019. Findings from these discoveries will be shared with the successful supplier for the next phase of the project. Work Already Done Initial scoping missions have been completed in 6 countries across 3 regions, and an additional ‘Inception’ mission was also completed in one South East Asian country in early September. Collectively, the insights gained from these missions have enabled the Global Digital Marketplace team to develop an increasing understanding of the political will for change, who the key stakeholders are, the different procurement structures in place, the problems and challenges they face, as well as the successes they’ve been able to achieve. Due to the sensitive nature of this work, specific countries and findings will be shared at a later stage. Existing Team The core Global Digital Marketplace team consists of: - Director - Programme Lead and PMO - Business Analyst - Product Manager - Delivery Manager The successful supplier will work with other GDS teams who are supporting Global Digital Marketplace delivery, in particular the DDaT Professions team. Due to the nature and scope of this work, it's possible that the successful supplier for this opportunity, may wish to liaise with the successful supplier of the Digital Marketplace opportunity titled 'WP1655: Global Digital Marketplace discovery of other nations' DDaT routes to market & supply chains', which was published on 01 October 2018. Current Phase Discovery Work Location The Government Digital Service is based in the White Chapel Building, 10 Whitechapel High Street, London, E1 8QS. The supplier will be able to work remotely and will not have to be based in this office as the work will require international travel. Working Arrangments As these outcomes are likely to be achieved by carrying out primary and secondary research, analysis and report writing, GDS anticipates that this work will be predominantly carried out remotely. Some short, in-country visits may be required. Expenses will be capped at the Cabinet Office subsistence guidance for international travel. GDS will share with the successful supplier, details of in-country stakeholders from national and subnational governments and non-government organisations, as well as findings from our own discovery work running parallel to this contract. Any contact with the GDS team will take place remotely or at the White Chapel Building. Security Clearance Security Check (SC) minimum Additional T&Cs All expenses must be pre-agreed with between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy. All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website: https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/ Skills & Experience Have In-depth understanding of user-centred research, design principles, methods and tools Experience of working in an agile environment, and ability to apply agile methodologies to their work. Ability to communicate with stakeholders clearly and regularly, and advocate for user needs and content design principles. Ability to conduct interviews with stakeholders to understand their needs and motivations. Ability to analyse and clearly present complex information. Working knowledge of job frameworks, specifically the Digital, Data and Technology Capability Framework. Experience and strong understanding of resourcing, skills development, talent management and broader HR in the digital/ tech sector. Knowledge of workforce planning and data capture Knowledge of capability maturity assessment Nice to Haves Experience of developing services that align to the Government Design Principles, Digital Service Standard and Service Manual. Experience of creating content for a diverse international audience. Experience working with local or national government. Experience of leading Discovery and Alpha phases. No. of Suppliers to Evaluate 5 Proposal Criteria Strong stakeholder engagement and outcomes Delivery approach and methodology Supplier innovation Previous experience and references Value for money Cultural Fit Criteria Collaborates closely with colleagues to meet user needs Transparent and collaborative when making decisions Works with GDS in a self-starting fashion Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range £140,000 + vat (expenses budget is excluded from this figure)