Technical Author

Tender description

Summary of the work The Technical Author’s role is required to create technical documentation for a deployed capability. The Tech Author will report to and will be directed, on a daily basis by the Project Manager for the creation, maintenance and configuration control of deployed technical documentation. Specialist role Content designer Expected Contract Length 22 weeks (up until 31st March 2019) with a 5 week unfunded option. Latest start date Thursday 1 November 2018 Maximum Day Rate £400 per day worked (8 hours). Anticipated travel to MOD Abbey Wood at least 2 days per month to be included within this rate. Who Speclialist Work With You will be a key member of the Integrated Logistics Support Team, overseeing the integration of the project. You will work with the delivery organisation, DE&S, on a daily basis. What Specialists Work On This is a generalist post for the generation of technical documentation as directed by the Delivery Manager in the following areas (not exhaustive): • System Operating Instructions in native formats. • System Operating Procedures in native formats. • High Level Design. • Low Level Design. • Build Guides & Operating Guides. • Factory and System Acceptance Testing (FAT & SAT) Plans. • Operational Readiness Evaluation (ORE) input documents. • Knowledge Articles and Work Instructions (Operating and Maintenance, Repair and Diagnosis). • Network Architecture input documents associated with the operation of Deployed Platforms. • Patching Plan. • Backup and recovery procedures. Skills & Experience • Have Experience of maintaining mechanical/electrical systems. • Prevention of issues found by users in the field, developing suitable engineering based responses to issues within technical equipment support solutions. • Practical knowledge of developing Work/Knowledge Instructions for Deployable IT • Demonstrable experience of collating information for AESP production, attention to detail essential to help provide high standard documents including AESP CAT 201, 211, 412, 522, 601, 711 & 741. • Experience of Reliability & Maintainability modelling. • Production of supportability documentation in line with SEOC guidance and the DLF (JSP 886), but not limited to: • Recognised ILS qualification • Self Starter-Finisher with a methodical approach to problem-solving • Capable of delivering quality output to tight deadlines across multiple tasking lines • Excellent interpersonal skills, able to develop and maintain positive working relationships with Stakeholders & Colleagues. Nice to Haves • Proven track record in the delivery of Client-centric support solutions & services, Managing &/or Leading ILS Projects, including ILS Strategy development and implementation of Plans; • Practical knowledge of SSDT and Support Maturity Levels (SML) Software Support • Practical application of ILS in an ITIL managed service environment • Sound knowledge of DE&S iLog processes. • Demonstrated willingness to be flexible and adaptable to changing priorities with strong multi-tasking and organizational skills. • Knowledgeable of transition, upgrades, refresh projects in an Agile environment. Work Location Hereford Working Arrangments 40 hrs (8hrs Mon - Fri). This role will be based at the West Midlands site with anticipated travel to MOD Abbey Wood at least 2 times per Month to attend meetings with the Delivery Team. No expenses are payable as this travel is expected to be inclusive within the daily rate. Security Clearance DV required on day 1 of the appointment due to the sensitivity of the role. Additional T&Cs In the event that the post is vacated the Supplier shall ensure that it is filled within one working week by a candidate who meets the criteria of this competition with prior approval of the Buyer. The Supplier and their representatives shall abide by: DEFCON 5J(Edn 18/11/16)-Unique Identifiers DEFCON 76(Edn 12/06)-Contractor’s Personnel at Government Sites DEFCON 501(Edn 11/17)-Definitions and Interpretations DEFCON 522(Edn 11/17)-Payment and Recovery of Sums Due DEFCON 658(Edn 10/17)-Cyber DEFCON 659A(Edn 02/17)-Security Measures DEFCON 660(Edn 12/15)-Official-Sensitive Security Requirements DEFCON 703(Edn 08/13)-Intellectual Property Rights - Vesting in the Authority Available online at: https://www.gov.uk/guidance/acquisition-operating-framework No. of Specialists to Evaluate 3 Cultural Fit Criteria Ability to work with others in a high pressure and conflicting priorities environment. Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers 1. Is there currently an incumbent in the role and will they be reapplying through DOS? There is no incumbent, this is a requirement for additional resource. 2. For this role is any clearance required? MOD DV Clearance required on day 1 of the role. 3. I have a candidate available whose DV & SC clearance is valid until [redacted] however lapsed in [redacted] – to reinstate this the SC clearance would be fine however the DV clearance may take approx. 2 months – is this something the client can consider? Due to the imminent start date, MOD DV Clearance is required on day 1 of the role to ensure that the candidate can work on all of their set tasks.