Interim IT Support Assistant
Details
- Supplier(s)
- Certes IT Service Solutions Limited
- Value
- GBP 10,107
- Duration
- 3 months
- Topic
- Supply services of personnel including temporary staff
- Published
- 4 October 2018
- Source
- ContractsFinder
Tender description
Role Description • Customer Service focussed • Service Desk Analyst tasks • Answer the service desk phone - log all incidents and service requests in Service Manager • Monitor the service desk inbox - if any email submissions come in which are incidents or service requests, log them into Service Manager • Dealing with 1st line support calls - resolving issues with Office 2013 suite of applications - Word, Excel PowerPoint, Outlook • Install image to new Surface Pro computers (someone else will need to add them into SCCM) • Deal with hardware incidents - e.g. docking station problems, monitor issues, replacing keyboards and mice etc • Assist with any video conferencing setups required and resolving issues • Configuring iPhones for new starters • Configuring profiles on Surface pros for new starters • Updating all asset movements in the asset lists • Assist with disposal of redundant IT kit • USB disk audit
Timeline
- Completed: Award date26 September 2018
- Completed: Award published4 October 2018Current notice
- Completed: Contract expiry date28 December 2018
About the buyer
Water Services Regulation Authority (Ofwat) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79620000 · Supply services of personnel including temporary staff
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov |
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