Telecommunications services

Tender description

The University of Birmingham is looking to award a contract to replace the current Telephony system and Contact Centre software. The maintenance element of the contract will either be for 5 years, 5 plus 2 years or 3 years. The current phone system is a Mitel MX-One with Solidus Contact Centre software. The original Line Interface Modules (LIMs) were installed in 1996 and an upgrade to version 4.1 with a server based IP backbone was carried out in October 2010. The current system supports approximately 6 600 digital handsets and up to 1 000 analogue connections. The key objective of the Unified Communications (UC) Project is to; 1) Provide flexible enhanced UC functionality to Staff and Students of the University; 2) Reduce risk of System failure by removing an old system and building a modern resilient platform; 3) Reduced direct cost of System ownership and reduce indirect costs in handling communications within the University.