Out of hours call handling service 2018-2022
Details
- Value
- GBP 7,571
- Duration
- 4 years
- Topic
- Call centre
- Published
- 23 January 2018
- Source
- ContractsFinder
Tender description
- provide a call handling service during the Service Hours to deal with emergency repair requests and other reports and to deal with these in an appropriate manner in accordance with agreed standards and procedures ("Emergency Services"); - at defined times, as requested, provide a call handling service (i.e. handling emergency calls only) outside the Service Hours to the same standards as required during the Service Hours (the "Additional Emergency Services"); - at other defined times, as requested, provide a more comprehensive call handling service to deal with all enquiries in an appropriate manner in accordance with agreed standards and procedures (the "All Call Services").
Timeline
- Completed: Award published23 January 2018Current notice
- Completed: Award date23 January 2018
- Completed: Contract expiry date31 March 2022
About the buyer
Broadacres Housing Association is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@broadacres-housing-association.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@broadacres-housing-association.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@broadacres-housing-association.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@broadacres-housing-association.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@broadacres-housing-association.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@broadacres-housing-association.gov |
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