Customer Relation Management software package

Tender description

Paragon Asra Housing Limited has been formed through the "statutory amalgamation" of Paragon Community Housing and Asra Housing Group. They provide housing across the Midlands, London and the South East offering a range of housing solutions from affordable rent, independent living to shared ownership for those in need. With a combined experience of over 40 years, they will now manage around 24 000 homes. As a minimum the newly formed Paragon Asra Housing Limited is seeking a supplier that will supply, install, implement, support, maintain and develop all the software and related services to provide a CRM Application. The CRM application needs to be effective and configurable, integrated with their existing telephony, self-service provision and knowledge base systems. This is key to maintaining high standards in this time of expansion and integration. Paragon Asra Housing Limited has been formed through the "statutory amalgamation" of Paragon Community Housing and Asra Housing Group. They provide housing across the Midlands, London and the South East offering a range of housing solutions from affordable rent, independent living to shared ownership for those in need. With a combined experience of over 40 years, they will now manage around 24 000 homes. As a minimum the newly formed Paragon Asra Housing Limited is seeking a supplier that will supply, install, implement, support, maintain and develop all the software and related services to provide a CRM Application. The CRM application needs to be effective and configurable, integrated with their existing telephony, self-service provision and knowledge base systems. This is key to maintaining high standards in this time of expansion and integration.