Cleaning services

Tender description

Cleaning, Security and Enquiry Service Concierge providing a comprehensive service for 692 tenants and leaseholders of the Byker Community Trust located in the Byker Wall, Chirton House, Tom Collins House, Mount Pleasant House and Avondale House. Byker Community Trust is seeking a suitably experienced contractor to undertake cleaning services for 692 tenants and leaseholders of the Byker Wall and adjoining areas. The scope of services includes the cleansing of: — entrance lobbies, — windows (internal and external) within the entrance lobbies, — viewing galleries, — lifts, — balconies and rails, — bin stores, — communal bin areas, — curtilage of the Byker Wall entrances, — stairways. Byker Community Trust is seeking a suitably experienced contractor to a security and enquiry service for 692 tenants and leaseholders of the Byker Wall and adjoining areas. The Security service includes: emergency call out response service that includes: — Attend to “out of hours” noise complaints or reports of anti-social behaviour as required, — the Response Officers can support the Fire Service at call outs within the Byker Wall. Properties are re-secured after the Fire Service has forced entry, — the Response Officers move on an average of 2 rough sleepers a month. They give advice to the rough sleepers and link in with Changing Lives to ensure that support can be targeted towards them, — the Response Officers will assist and liaise with the Enquiry Centre and Police as appropriate in relation to CCTV or proactively checking for people of interest to the Police. — The Response Officers when addressing ASB issues, either having been called out due to a customer complaint or having picked it up during a block patrol, will try to resolve the matter. They will also be a professional witness if required. They wear body cameras during patrols so incidents can be recorded and used as evidence if required. The Enquiry Service is a 24/7 service providing the following: — monitoring of all intruder and smoke alarms 24/7, — task the Concierge Emergency Response Team to attend all intruder alarm activations. For smoke alarm activations they will initially attempt to call challenge by ringing the tenant on their intercom as a number of activations are false alarms due to burnt toast etc. If they do not get a response for the intercom call they will ring the Fire Service to attend and also ask the Concierge Emergency Response Team to attend. — take calls from tenants via their intercoms for any BCT service. The call is free of charge to the tenant, — task appropriate officers to call to the area to address issues raised by tenants or viewed on CCTV, — ensure CCTV is monitored where reports are received of ASB or criminal activity, — assist the Police by providing downloads of CCTV, — provide notification of cleaning emergencies such as spillages, waste or dangerous materials.