Industry specific software package

Tender description

Shropshire Council is looking to procure case management system(s)/software for civil and criminal parking enforcement functions and blue badge administration. This includes the issuing and processing of Penalty Charge Notices (PCNs), notice processing, waivers, permits, pay by phone/cashless parking, environmental crime/public space enforcement (including the issuing and processing of Fixed Penalty Notices (FPNs)) and blue badge case management. This invitation to tender is split into 2 lots. Lot A relates to civil and criminal parking enforcement systems procurement and Lot B relates to blue badge case management system procurement. Potential suppliers are invited to tender for one or both lots and the supplier will be required to host the systems/software. The length of contract(s) will be 3 years with the option of extending by a further 2 years with an estimated value of 250 000 GBP over 5 years. Shropshire Council is looking to procure case management system(s)/software for civil and criminal enforcement functions. This includes the issuing and processing of Penalty Charge Notices (PCNs), notice processing, waivers, permits, pay by phone/cashless parking, environmental crime/public space enforcement (including the issuing and processing of Fixed Penalty Notices (FPNs). Approximate service levels, are as follows: — 3 500 staff permits (per annum), — 2 500 resident permits (per annum), — 15 000 PCNs (per annum), — 6 870 virtual parking stay transactions (per month and growing month on month), and — 500 Environmental Crime Reports (ECRs) and Public Space Protection Order Crime Reports (PCRs) (per annum). The length of contract(s) will be 3 years with the option of extending by a further 2 years with an estimated value of 200 000 GBP over 5 years. Shropshire Council is looking to procure a blue badge case management system. Approximate service levels, are as follows: — 8 500 blue badge applications (per annum with potential to increase by a further 6 000 per annum in light of forthcoming legislative changes), — the length of contract(s) will be 3 years with the option of extending by a further 2 years with an estimated value of 50 000 GBP over 5 years.