Hosted Skype for Business Unified Communications, Contact Centre and SIP Trunks (RM1045)

Tender description

To carry out the design, implementation, training and project management for the implementation of the new Skype for Business Unified Communications system, a natively integrated contact centre and SIP connectivity The expectation is that the hosted solution will: Provide an affordable replacement for the ageing and end-of-life Alcatel system; Support mobile and flexible working by bringing together telephony, video conferencing and instant messaging; Provide functionality that moves with the user – accessible via a laptop, desktop, tablet or smart phone; Reduce the need for travel through the introduction of video conferencing and collaboration, resulting in reduced travel costs; Meet the future needs of FHDC by being agile, flexible and scalable, to meet changing business needs over the coming years; Allow federation and collaboration with other district and county councils, partner agencies and suppliers. Keywords: Telecommunication, Intergrated Services, Sykpe for Business, SIP Trunks, Network Services, Contact Centre