Blue Badge Beta to Live Contract

Tender description

Why the Work is Being Done The new Blue Badge service is currently in Beta. DfT requires supplier to operate the service and deliver it from Public Beta to Live, Including passing the GDS live service assessment. . The Beta backlog needs to be delivered within the timeframe and continuous user research and testing is also required. Problem to Be Solved There are currently circa 3 million Blue Badge holders in the UK. Badges can last up to 3 years. Around 1 million Blue Badges are produced annually. Citizens can apply for a Blue Badge either in person or online. The contract for the current online application, Local Authority interface and central record ends in December 2018. The supplier will: • Deliver the Beta backlog&iterate the service • Host&support the new service currently being built • Assist with management&delivery of Continuous Improvement plan • Provide support to Local Authorities • Pass GDS Live assessment • Support transition to ongoing ‘live’ supplier. Who Are the Users High level user needs captured below: As a citizen I need to complete the application process online So that the application process is quick and efficient As a local authority administrator I need to be able to manage and issue Blue Badges in my area So that I can provide a service to citizens As a local authority enforcement officer I need to check the validity of a badge So that I know whether to take action or not Early Market Engagement No early market engagement has taken place with suppliers for this requirement. Work Already Done The Discovery and Alpha phases were completed in 2017. Beta started in April 2018. Private Beta is scheduled to begin on 15th October and the GDS beta assessment is scheduled for 20th November. The Badge Management system has been built, but will not form part of private beta. The citizen online application MVP is nearly complete and will be ready for private beta Existing Team The supplier will be working with the DfT colleagues in London and DfT colleagues in Swansea, as well as leads from various Local Authorities. The core team is: Anthony Ferguson – Senior Responsible Owner (London) Keith Hughes – DfT Head of Parking & Blue Badge Policy (London) Daniel Fyfield – Service Owner (Swansea) Adam Griffiths – Product Manager (Swansea) Current Phase Beta Work Location DVLA, Longview Road, Morriston, Swansea SA6 7JL Great Minster House, 33 Horseferry Road, London, SW1P 4DR You will also be required to visit various Local Authorities throughout the UK. Working Arrangments We expect a full time engagement from delivery teams to meet the required outcomes. We expect this to be a full time, 5 day per week basis (Monday to Friday). We value co-location, therefore we do expect face to face dialogue, in the spirit of the service standard, on a weekly basis. Show and Tells will be conducted remotely, or in either London or Swansea. Security Clearance Current Baseline Security Clearance (BPSS) Additional T&Cs Standard Framework and Call Off Terms and Conditions. Any expenses shall be submitted in line with DfT standard T&S policy. Skills & Experience • Demonstrate understanding and ability to deliver digital services/products to the Government Digital Service standards • Demonstrate experience in iteratively improving and successfully taking complex, high volume transactional digital services from public beta through to Live service • Demonstrate a successful approach to completion of required Security Health Check, Penetration Testing, Service Readiness, and release reviews as part of quality and acceptance tests • Demonstrable experience of transitioning a multi-faceted and complex service • Be able to deploy an effective multi-disciplinary team able to start work no later than 1st January 2019. • Proven track record of working with Local Authorities. • Demonstrable evidence of excellent planning, coordination, communication and project management skills. • Have demonstrable experience of delivering IT services that has millions of users. • Significant UX and user testing credentials • Proven experience of passing GDS ‘Live’ Service assessments. Nice to Haves • Experience of working with Central Government agencies. • Demonstrable evidence of delivering full services on behalf of Local or Central government. • Demonstrable experience of utilising Open source technologies to affect change. No. of Suppliers to Evaluate 5 Proposal Criteria • How you will engage with Local Authorities&other stakeholders prior to contract start date to ensure that the new contract will go-live with no disruption to the service (15%) • How you plan to work with and support Local Authorities during the contract (including how you plan to manage the invoicing process) (10%) • How you plan to deliver the backlog items and what plans you have to ensure that new backlog items are identified for longer term continuous improvement (15%) • Proposed team structures, including details of resource, positions and responsibilities throughout Beta. (including CVs of key members) (10%) • Proposed methodology and approach to service transition from Beta to Live (5%) • Proposed methodology to hand over to the ongoing supplier of the service after Live is achieved. (5%) Cultural Fit Criteria • Experience of working as a team with central and local government and other stakeholders and suppliers (5%) • Proposed approach for working remotely (and co-located where possible) as part of the DfT Project team. (5%) Payment Approach Fixed price Assessment Method Written proposal Case study Work history Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range the price you provide will be recovered from local authorities. please see additional information document for further details. found on the link contain in" summary of the work" section