001195 British Library Discovery Research

Tender description

The British Library is the national library of the United Kingdom and one of the world’s greatest research libraries. We acquire, preserve and give access to over 150 million items, ranging from historical manuscripts, books, journals and maps to patents, sound recordings, photographs and the latest digital media. Our content can be accessed in print and digital, on-site and remotely. We are improving the ways that researchers can get to the material they need in the formats they require. However we need to better understand the information-finding process before users access our Library Services. • How do users know what they are looking for? • What is the initial motivation behind the research they are conducting? • Where do they go when they are seeking information? • What are they looking for to identify the relevant information? • What challenges do they encounter? The final report needs to give us both details of the findings, and recommendations for discovery developments we can make. Our goal is to analyse user needs and behaviour, and understand how the British Library can increase its relevance to established patterns of research behaviour, and remove complexity in the information seeking journey. If you are interested in tendering for this opportunity please follow the instructions to register on the Library's eTendering portal.