C14114 National CD Service - Business and Data Analysis Transition Partner

Tender description

Why the Work is Being Done The National CD Service (NCDS) is a new organisation within the Home Office, transitioning from a change delivery programme to a sustained service, delivering capability to the UK Law Enforcement Community. This means moving from a change delivery model to a service delivery model, still able to deliver rapid-cycle change by 2020, and will change the way we work. The purpose of this requirement is to provide a Business Analysis Service and a Data Analysis Service that deliver user research in support of service enhancement and new service delivery in-line with operational changes to the use of Communications Data. Problem to Be Solved Business and Data Analysis needs to assure the technical delivery of suppliers as well as maturing the operating model to bring delivery in-house. This will require capabilities in User Research, Business and Data Analysis; forming teams ranging between SFIA levels 3 and 5. The requirement is for a flexible and responsive means of providing new capabilities, augmenting or replacing existing capabilities, and to manage the exit from existing delivery suppliers and mitigating the impact of these changes. Who Are the Users The main customer will be the Head of Engineering of the NCDS who needs to maintain a consistent and high quality Business and Data Analysis capability to support both in-flight delivery projects and change to ongoing services. The users of the Business and Data Analysis Service provided by the Transition Partner will be the service and delivery teams within NCDS who are required to deliver projects and maintain and improve the services they provide. Early Market Engagement Early Market Engagement was conducted at an event on 19th July 2018. A Q&A summary together with the day's presentation were shared with all Digital Marketplace/DOS2 Suppliers on 24th August 2018. Work Already Done The programme that has delivered NCDS to Initial Operating Capability (IOC) incorporated an Business and Data Analysis function supporting the delivery projects. There are a number of delivery projects currently underway that will transition to operations during the Transition Period and the Business and Data Analysis function must continue to support the pace and quality of this delivery. During Transition and following FOC Business and Data Analysis will need to support the change and improvements we need to core systems in-life. The ultimate outcome is to formalise this function as an integral part of FOC. Existing Team The team(s) are expected to collaborate with the blended team comprising Civil Servants and third-party supplier subject matter experts. Current Phase Not applicable Work Location 2 Marsham Street, London SW1P 4DF. Work may be required at other locations nationally from time to time. Working Arrangments We expect team(s) to reflect the roles and capabilities listed in the Essential Skills section. Team(s) will need to be familiar with providing Business Analysis and Data Analysis to change projects being delivered through Agile methodology or 'Waterfall', or in a hybrid of both disciplines. Team(s) will typically be expected to be on site at least 3 days/ week, although this will depend on the nature and volume of work being delivered through the contract duration. Security Clearance SC level clearance is required for all Supplier staff working under the call-off contract. Access to a pool of DV cleared staff is also essential. Additional T&Cs 1. We intend to award C14111, C14112, and C14113 Services to three separate suppliers, reflecting our desire to promote supplier diversity and functional separation. 2. We will retain ownership of the Intellectual Property Rights (IPR) created during the contract. 3. Travel and Expenses will not be paid. 4. Key Supplier staff included at the proposal stage will be expected to work on the contract; replacing resources with Civil Servants is within outcome. 5. We reserve the right to agree fixed price Statements of Work (SoW); the Supplier shall not unreasonably withhold its agreement to such requests. 6. Sub-contracting is permitted. Skills & Experience Provide recent and demonstrable evidence of each of the following skills: Providing Business Analysis in line with ISEB. Working with Law Enforcement and within a public sector organisation. Providing Data Analysis to aid evidence-based decision making. Providing user research capability Operating in small cross-functional engineering teams to build supportable, sustainable, and reliable services Nice to Haves Knowledge of the legislative framework and policy requirements under which the CD is collected, processed and analysed. Experience of working in a challenging, complex and regulated environment Evidence of providing a scalable, SC-cleared including DV-cleared resource pool, whilst maintaining governance and delivery No. of Suppliers to Evaluate 5 Proposal Criteria Approach and Methodology Value for Money Ability to plan and anticipate for risks and provide potential mitigations Team structure and composition (including CVs, technical skill-sets, and key staff) Mobilisation and service continuity plan Cultural Fit Criteria Work as a team with our organisation and other suppliers Have a no-blame culture and encourage people to learn from their mistakes Share knowledge and experience with other team members Be transparent and collaborative when making decisions Demonstrate engagement of SMEs as part of their supply-chain Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range £4.5m to £8.2m estimated total contract value