Postal and telecommunications services

Tender description

The Contracting entity intends to procure a single Framework Agreement for the provision of Non geographic telephony services. It is proposed that the Contract will include (non-exhaustive list – high level scope): Routing of Non geographic numbers (NGN numbers) to ESB designated termination numbers (NGN numbers: 1800, 1850, 1890, 0818 and any other or future NGN number types available). — ability to route equivalent Geographic numbers in the same routing manner as the parent NGN numbers. — the ability to route to different terminating numbers using the following call distribution methods: The Contracting entity intends to procure a single Framework Agreement for the provision of Non geographic telephony services. It is proposed that the Contract will include (non-exhaustive list – high level scope): Routing of Non Geographic Numbers (NGN numbers) to ESB designated termination numbers (NGN numbers: 1800, 1850, 1890, 0818 and any other or future NGN number types available). — Ability to route equivalent Geographic numbers in the same routing manner as the parent NGN numbers. — The ability to route to different terminating numbers using the following call distribution methods: —— Percentage routing, —— Random distribution, —— Sequential number lists. — Access to a secure on-line portal providing the ability to modify the service such as: —— Change traffic routing dynamically on an ad hoc basis, —— Set up time and date schedules for traffic routing, change destinations for maintenance and fault and exception handling. — CLI (calling line identification) information must be provided on all calls to the termination destinations, unless this information is blocked by the caller. — Detailed call reporting, real time and historical for each NGN number. Call reports should be available in .xlsx, .csv and PDF formats. — Comprehensive billing information to enable ESB manage costs.