to outsource the out of hours community alarm call handling system.fro approx 6 year contract

Tender description

PIN to determine if will tender specific community alarm services. review EOI's & shape any tender documentation. Consider: New provider to take all out of hours calls associated with running a community alarm centre (emergency calls, general enquiries, raising repairs for registered social landlords etc) •out of hours from 18:00pm to 08:00am following morning & 24/7 on weekends & all bank holidays •Act as our disaster recovery centre during unforeseen emergencies & system maintenance visits •Intend to retain own call centre to take calls during core hours •Majority of call centre staff would be eligible for TUPE •Use Jontek call handling software for emergency calls & DRAX for fire alarm calls (need a way for data to seamlessly transmit between 2) •Services provided for approx. 4500 properties (5000 connections) •Services provided for approx. 300 lone workers (most normal hours)information or why your organisation wouldn't express an interest is much appreciated