Digital Transformation Partner/Advisory Support.

Tender description

Why the Work is Being Done Basingstoke & Deane Borough Council (BDBC) see digital services as a critical enabler to create more efficient working practices and increase the range of self-service opportunities for the council’s customers. The Council are seeking a digital transformation partner/advisory support to help us determine and deliver the activities required to set up and deliver the transformation programme in stages. Problem to Be Solved The Council wants to be able to rationalise the IT architecture and agree a structured programmatic approach to driving the organisation forward with effective business engagement, capturing business requirements with a programme of practical activities to shift the mind-set, capabilities and delivery models of BDBC teams. There is a requirement to establish a digital target operating model and understand the level of redesign required so that we are ready to procure digital solutions. Who Are the Users The digital services will be utilised by user communities for example: members of the public, council staff involved in delivering a range of council services, various third party organisations including but not limited to Citizens Advice, health professionals and charities. Early Market Engagement Work Already Done We have developed a vision and principles We have reviewed the IT architecture of the council and have had the output checked by an independent person. We have performed reviews of various service areas such as Revenues and Benefits, Development Management, Housing and Licensing. Existing Team The successful supplier will need to work collaboratively with the Council’s programme, its partners and supplier’s resources. There is currently an internal multidisciplinary team focussed on digital transformation including IT, Procurement, Transformation and Improvement, HR and Organisational Development and Customer Services. Current Phase Not started Work Location Basingstoke & Deane Borough Council Civic Offices London Road Basingstoke Hampshire RG21 4AH Working Arrangments You will be expected to work openly and collaboratively with the Council, partner and supplier resources. The Council has a flexible working policy however the expectation is that the team will attend the office location(s) when business requirements dictate. Expectation is that a concentrated effort will be required in the early days of the project to help us establish the project running order with less input being required as time moves on. Travel time is not included in the 'working day'. Any expenses must be pre-agreed and must comply with the Basingstoke & Deane Borough Council Travel and Subsistence Policy Security Clearance Additional T&Cs Work packages will be released to the successful supplier as required. There is no guaranteed volume of work or minimum contract value during the operating period of the call off contract Please note: our intention is to assess shortlisted suppliers using the South East Business Portal, if not already registered, please register for free using the following link: http://sebp.due-north.com Skills & Experience Confirm that you do not work for or are associated with a particular software solution. Provide examples of two projects where you have successfully delivered using an agile approach to support digital transformation in a waterfall environment Provide examples of two projects where as a result of digital transformation, efficiencies including savings were delivered in a borough / district organisation similar to BDBC Please note the same project examples can be used to answer the questions providing they demonstrate they’re capable of meeting our requirements Demonstrate your experience of Project Management skills in both waterfall and agile, in a guiding/supportive role to an in house team Demonstrate your experience of providing procurement skills including assisting with the defining of requirements and evaluation of tenders in accordance with EU and public sector procurement policies and procedures. Demonstrate your experience of data gathering and the management and manipulation of data Provide evidence of designing and developing; engaging, well organised and easy to use services that meet all stakeholders needs and transferring these skills to an in-house business analyst team The successful supplier must be able to start work from mid November 2018 Provide evidence; where you have used new technologies to innovate through providing challenge and guidance, e.g. Cloud, e-business, and automation opportunities and to support the completion of an IT strategy Nice to Haves No. of Suppliers to Evaluate 4 Proposal Criteria Describe how your approach and methodology meets our needs in terms of supporting the ongoing development of our transformation programme in terms of capacity, capability and roadmap Technical Architecture: Explain how will you continue to develop and reiterate the architectural model to support the transformation programme Explain how the call down would work including flexibility of your approach. To evidence when you have delivered this type of contract; detailing what worked well and not so well Describe your team experiences, capabilities plus set up (including roles and CV’s) and how you would adapt the team to changing priorities during the course of the project phases. Understanding user needs: detail how you will ensure user needs are understood and met in the development Knowledge transfer: How will you ensure that the councils project team are ready to take on control and support future stages of the programme. References: the Council will approach some or all of the organisations named in your responses to Q2 and Q3, Essential Skills, to confirm the standard of execution of these contracts Cultural Fit Criteria Demonstrate your ability to deliver outcomes to resolve project issues, by applying an agile methodology in a waterfall environment and successfully bridge the two worlds Demonstrate how you will deliver simplicity; for example do less but better, explain complex issues in a clear simple way which could often represent a challenge to the status quo. Demonstrate how you have established trusted advisory relationships with political and/or corporate leaders of local government organisations of a similar size and scale to Basingstoke & Deane Borough Council. Demonstrate how you are able to adapt rapidly and make decisions taking into consideration the environment of our local authority setting that has officers and members Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers Budget range basingstoke & deane brough council has allocated 1.9m to delivery of the digital transformation programme