Content Management System

Tender description

City of Wolverhampton Council has gone through a three-year transformation programme to centralise customer contact and identify all transactional services – apply, book, pay, report, request etc. In parallel a channel shift initiative has been undertaken to optimise the current corporate website, establish digital standards/publishing model and all evaluate the ‘digital real estate’. The organisation now has over 15 key websites as well as satellite campaign websites. We now require a CMS which: • Is a flexible product which will support our vision to consolidate websites to be housed under one solution • Has the ability to develop new subsites/campaign pages with varying style and attributes • Possesses effective workflow management and approval • May have ‘bolt ons’ which enhance the UX and ‘handover’ to self- serve. • Creates a seamless journey to encourage customer uptake of the digital ‘call to action’. Keywords: website, CMS, content management system