Microsoft Dynamics Developer 1

Tender description

Summary of the work Stabilising the Council’s Microsoft Dynamics365 CRM platform and the development of the product’s roadmap. Providing remedial work to Dynamics365 and migration of the ADX My Account and transactions as per the roadmap. Work will also be delivered for online transactions, integrating with back office solutions, and digitally enabling/automating internal processes. Specialist role Developer Expected Contract Length 6 months Latest start date Wednesday 1 August 2018 Maximum Day Rate Circa £85k 6 months (120 days) Who Speclialist Work With Work will be undertaken with the Council’s ICT team, led by a senior manager in ICT or a senior member of the Architecture team. A jointly agreed plan and delivery dates will be established at the commencement of the contract. It is accepted that the full plan will be developed as the investigation progresses. Progress updates will be provided to the Head of ICT on a weekly basis as a minimum, with more regular updates dictated. It may at times be necessary to attend project or programme board meetings. What Specialists Work On The Dynamics 365 platform captures and manages requests from citizens for services provided . All forms of communication channels are available to citizens, with telephony being the primary channel. Channel shift ambitions have resulted in the development of a citizen My Account with some online transactions, most being payment related. This web portal presence was built using the ADX functionality associated with Microsoft Dynamics, however the ADX functionality will be deprecated from the 1st August 2018. Although the web portal will not fail immediately, the risk of future failures will heighten over time. The proposed work will mitigate this risk. Skills & Experience • Experience of working on full life cycle implementations across multiple versions of Dynamics CRM 365. • Significant Experience of working in Customer Service, and (optional Sales, Marketing) Modules. • Creative thinking with CRM solutions • Dynamics CRM Configuration, Customization, Java Script, Plug Ins, Workflows/Custom Workflow Activity, ASP.Net, C#, WCF, SSIS & SSRS, ADX Portals. • Implementation of MS CRM data migration jobs & custom reports using SSRS, knowledge of Kingsway toolkit is preferred. • Providing in-depth knowledge of the Microsoft Dynamics CRM platform and evaluating customers business processes against the standard CRM functionality. • Experience in portal development using ADX Studio, Optional Dynamic 365 Portal and Web API’s. • Design & Development of new modules in Dynamics 365 CRM. • Object Oriented Programming and Design experience. • SQL Programming knowledge. • Experience in quick resolution of production issues/bugs in a 24 X 7 support program • Take care of production deployments of New changes/ Enhancements / Bug fixes etc. • Work on production support activities and trouble shoot issues as and when required. • Discuss with business on requirements/ bugs/ changes and prioritize the work item • Work on the application problem management and improve the stability and performance of the application. • Excellent communication. • Good team working. • Will be required to develop technical documentation and carry out hand over. Nice to Haves • Have worked within the UK public sector. • Have worked specifically within the UK Local Government Sector on similar projects. • Business analysis and project management Work Location Onsite work will take place at the Civic Centre in Wolverhampton Working Arrangments The exact nature of the work will be agreed once the roadmap, extent of the remedial work and requirements for new online services are defined. All expenses should be included within the budget envelope of the proposal. Additional T&Cs Please note if you have not accepted the CCS GDPR variation we will not be able to appoint your organisation. Please note we will not apppoint an organisation operating as a recruitment agency. No. of Specialists to Evaluate 5 Cultural Fit Criteria Approach and methodology – working with others in the way that is determined by the client Evaluation Weighting Technical competence 65% Cultural fit 5% Price 30% Questions from Suppliers 1. What is the IR35 status for these opportunities? The services under the framework are outside the scope of IR35 2. Can we ask if there is an incumbent currently in post for this (and the other 2) roles you've issued today. No these are new requirements so no organisation is currently providing the service. 3. We think these Posts have been issued previously ? if so, why have they been re-issued ? They were re-issued due to advice provided by CCS with regards to compliance. 4. Under "Nice-to-have skills and experience", all three posts say "Have worked specifically within the UK Local Government Sector on similar projects". Do you require Consultants who have specific Local Government experience? If not, why has it been written this way ? This is a nice to have skill as we would prefer organisations that have worked in local authorities but do not wish to exclude organisations that have completed similar work but within the private or 3rd sector. 5. Is the start date Wednesday 1 August 2018 flexible? We have some felxiability but only in days and not weeks or months.