User Researcher - Intellectual Property Office

Tender description

Who Speclialist Work With Working with a multi-disciplinary agile service design team, including UX designer, business analyst, architect, product manager, service owner What Specialists Work On Undertake Discovery research with new and existing users for new service developments. Develop and implement User Research plan for Alpha development phase. Work with UX designers, product managers and analysts to understand and identify user needs Perform ad hoc research inline with Change Proposals and/or for existing services Provide advice/support to user researchers within the team Where the Work Takes Place Intellectual Property Office, Concept House, Cardiff Road, Newport, NP10 8QQ Early Market Engagement Working Arrangements Monday to Friday. Business users on site, some travel will be required to customer locations. Travel costs for visits to other sites/locations will be met providing they are in line with government travel and subsistence policies Work Location Intellectual Property Office, Concept House, Cardiff Road, Newport, NP10 8QQ Security Clearance A minimum of BPSS (Baseline Personnel Security Standard) will be required to commence work Additional T&Cs Skills & Experience Proven experience of autonomously designing, facilitating and analysing a wide range of qualitative and quantitative user research methods. Experience and understanding of strengths/limitations of research methods and proven experience of presentation of user research findings in a range of formats and context. Proven experience of working in an agile development environment with designers and developers and product managers to create new digital products and services as outlined in the Government's DSS. Proven experience of working closely with the product team on rapid prototyping, validating user needs and prioritising user stories with the product manager. Proven experience researching and assessing requirement for assisted digital support and users with accessibility requirements. Proven experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user Nice to Haves Assessing user needs for software services, system-to-system integrations and APIs. No. of Specialists to Evaluate 3 Cultural Fit Criteria Share knowledge and experience with other team members Work as a team with our organisation and other suppliers Assessment Method Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers Budget range up to £500