Promotional services

Tender description

The Contracting Entity wishes to appoint a suitably qualified service provider for the provision of sales and associated services for the delivery of utility connections in the domestic, SME and Industrial sectors in the Republic of Ireland. A key objective of this requirement is to support the provision of efficient sales services in order to gain new gas connections. Targeting customers in the areas of: — new housing, — mature domestic, — SME customer sector, — large industrial and commercial, The Contracting Entity wishes to appoint a service provider whose responsibilities will include the provision of services associated with but not limited to the following: 1) Sales and Channel Strategy: — Setting sales strategy for customer groups to include detailed initiative plans & implementation strategy in order to proactively grow new connection numbers & win new connections — Ensure appropriate channels selected for customer groups — Joint Sales Planning with GNI 2) Sales Execution and Delivery: — Deliver Sales Process: Proactive Lead Generation, Qualification, Opportunity, Contract, — Sales Funnel management, — Various channels: Digital, Telesales, Salesperson, Broker etc., — Marketing support of initiatives, — Sales support and administration, — CRM management (GNI currently uses Microsoft Dynamics), — Succession management. 3) Sales Metrics and Reporting: — Strong sales performance measurement and management, — Meet agreed targets and incentives. 4) Sales Ways of Working and Procedures: — Demonstrates strong understanding of the contracting entity’s commercial environments, — Clear communications, — Lean processes and focus on continuous improvement, — Emphasis on strong feedback and issue resolution, — Sales team development, training and qualifications.