Business services: law, marketing, consulting, recruitment, printing and security

Tender description

The Authority aims to provide an accessible single point for employers to order Tax Saver tickets, offering a user-friendly system for employers and employees alike, with the aim of increasing the use of public transportation by making it easier for employers to participate in the Tax Saver scheme, thus increasing the number of Tax Saver tickets being purchased by commuters. In this regard, the Authority is seeking to engage a suitable party to carry out the requirements as set out in Section II.2.4. The Tax Saver Commuter Ticket Scheme was established in Ireland in 2000 as an incentive to encourage more people to avail of public transport and the Authority is seeking to engage a suitable party to, in summary: — manage the day-to-day running of the Tax Saver system resulting from this competition, — design, develop, test, commission and host an integrated Tax Saver system, — provide production,test, staging, training, load and business continuity environments, — provide monitoring dashboard showing status of system components, — conduct regular vulnerability checks and penetration tests on the Tax Saver system, — manage Tax Saver information security and data protection, — manage Tax Saver scheme finances, including exception handling, reconciling transactions and payments, interfacing to banks and effecting settlement, processing commissions, debt collection and other claims, — manage orders and fulfilment to deliver personalised tickets via Leap Cards or mTicketing or other ticket channels (if so requested by NTA), — manage operational risks, — provide customer service via phone, email, web and social media, — prepare reports, — manage changes and enhancements to Tax Saver system for production, test and certification, business continuity environments, — carry out IT and project services, — facilitate and support external financial and IT security audits, and — carry out such other services as are required to promote the effective operation of the Tax Saver scheme.