Software package and information systems

Tender description

Cheshire West and Chester Council, Transaction Service Centre (TSC) Assessment Centre, Billing & Debt are procuring a document imaging and management system to manage documents relating to Revenues and Benefits. In addition to these business areas, we would require the same solution for managing documents relating to other areas of the TSC. The document management system will be used to scan, index and store documents from residents and businesses. It will have a workflow solution which will allow documents to be passed to relevant teams to process and respond to correspondence. It needs to integrate with the back office processing systems. Cheshire West and Chester Council, Transaction Service Centre (TSC) Assessment Centre, Billing & Debt are procuring a document imaging and management system to manage documents relating to Revenues and Benefits. In addition to these business areas, we would require the same solution for managing documents relating to other areas of the TSC. The document management system will be used to scan, index and store documents from residents and businesses. It will have a workflow solution which will allow documents to be passed to relevant teams to process and respond to correspondence. It needs to integrate with the back office processing systems. The requirements are split into the following categories: — Core Systems. — Scanning, Indexing, and Document Imaging. — Templating / Data Forms. — Workflow. — Reporting. — Data Retention and Disposal. — Migration. — Ongoing Support/Help Desk. — Training. — Digital.