RFT for the provision of an ITSM Call Management System for the Oireachtas ICT Service Desk

Tender description

The Houses of the Oireachtas Commission, a body corporate, (hereinafter referred to as “the Contracting Authority”) invites proposals from interested parties for the provision and implementation of an ITSM Call Management System including related support, maintenance and training services. The Houses of the Oireachtas Service (‘the Service’) is the parliamentary administration in Ireland that provides high quality support services to the Houses of the Oireachtas (Dáil and Seanad), their members and committees. Its mission is to serve the democratic interests of its main stakeholders, the Irish people, by serving parliament through: • enabling the Houses, their Committees and their members to do their parliamentary business; and • meeting members’ needs as public representatives in the context of parliamentary business