Parking enforcement services

Tender description

Provision of vehicle enforcement services, vehicle towing-away services, other services, auction services, miscellaneous services, demolition services in the United Kingdom on behalf of the Driver and Vehicle Licensing Agency (DVLA). DVLA, through the vehicle enforcement services contract, will provide enforcement action against non-compliant vehicles throughout the UK. DVLA invites tenders from interested providers of the above services for the provision of national Vehicle Excise Duty (VED) evasion enforcement coverage. DVLA may, during the contract term, require the contract to be utilised for the provision of services for enforcement of non-compliance with legislation other than VED enforcement. The successful bidder will be responsible for ensuring sufficient operational capability: — to identify, issue enforcement notifications, immobilise, store and dispose of vehicles, and — for the provision of the associated management and service responsibilities. The contract is likely to extend to, but not be limited to, the following: — use of appropriate technology to locate non-compliant vehicles, — issue notifications, clamp or remove vehicles where appropriate, — secure storage of impounded vehicles at locations across the UK, — release of impounded vehicles following acceptance of payment and evidence of compliance, — disposal of unclaimed vehicles where appropriate, — operational management of vehicle enforcement notification issuing, immobilisation, removal, storage and disposal, — provision of sufficient and scalable storage for impounded vehicles, — provision of comprehensive ICT systems in support of the contract, to include timely and accurate management information, with full support and maintenance, — setting, monitoring and maintaining high quality standards in respect of services, — managing payment, fees and appropriate charges for the general public, — customer services and complaints, — liaison with DVLA, police and local authorities. The contractor will be responsible for providing these and other related services, through the provision and deployment of appropriate equipment, resources and technology. This is a national (UK) contract and this would need to be reflected in the coverage provided by the contractor.