A discovery phase for the creation of a directory of services

Tender description

Why the Work is Being Done Hackney Council and its health and voluntary sector partners have various needs and obligations to maintain directories of services. This is currently done manually reducing the value of the directories and fragmenting the experience for users. We want to understand the scope for a single directory of service which relies predominantly on automatic updates. Problem to Be Solved The council has statutory obligations, such as the need to maintain a Local Offer for families with a child who has special educational needs or disabilities and the need to maintain a directory of care services for adults. In addition, it provides signposting for people in housing need. Recent work to support people with mental health highlighted the value of a directory of services. Most of these are manually updated, infrequently, and often signpost to similar community groups and local services. Who Are the Users As a service user, I need access to a directory of local services that might be of benefit so that I can access additional help As a service provider, I need to provide a directory of local services and groups so that service users can benefit from non statutory services. As a service provider I want it to be easy to ensure my details are correct and up to date so that local people can access my service As a third party developer, I need easily to connect to local services so that I can add value to local services. Early Market Engagement Work Already Done The council provides hackneyicare.org.uk - a directory of local services, whilst the GP Confederation has developed an app to support people with mental health needs, which requires a directory of local services. Existing Team There is no in-house team dedicated to this project - however, it will be facilitated by a part time project manager. Current Phase Discovery Work Location Hackney Council offices in Mare Street, E8 Working Arrangments We would expect the supplier to be onsite for sprint planning and show & tells and to visit the GP Confederation and other locations where required for the user research Security Clearance Additional T&Cs Skills & Experience Provide a multi-disciplinary team, including user research, service design and front-end developer Adopt user-centred design and Agile approaches, consistent with the govenrment’s service design manual Have experience of designing a directory that consumes third party APIs and provides API endpoints Be agnostic of any particular software, enabling us to consider a range of options to meet user needs Share their work freely and openly with the Council and the wider community Nice to Haves Be able to meet the Local Government Digital Service Standard Experience of a similar project No. of Suppliers to Evaluate 3 Proposal Criteria Understanding of user needs from the service Clarity of the approach Experience from an analogous project Team structure, including skills, experiences and relevance of individuals Identification of risks and plan to mitigate them Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Share knowledge and experience with team members and the wider service Payment Approach Capped time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 60% Cultural fit 5% Price 35% Questions from Suppliers Budget range £25,000 - £30,000 excluding vat