The Provision of an Automated Contact Solution
Details
- Supplier(s)
- Voicescape Limited
- Value
- GBP 550,000
- Duration
- 5 years
- Topic
- Business transaction and personal business software package
- Published
- 17 July 2018
- Source
- ContractsFinder
Tender description
Your Homes Newcastle wishes to procure a competent provider to supply an automated, cloud-based, contact solution that operates independently across various systems, for both Your Homes Newcastle and, Leazes Homes Limited. We are seeking relevant, complete tenders for the provision of a specialist solution to enable us to establish effective Customer contact on behalf of both Your Homes Newcastle and Leazes Homes. The required solution should intelligently interpret data and signpost the Customer call to the appropriate service area.
Timeline
- Completed: Award date2 April 2018
- Completed: Award published17 July 2018Current notice
- Completed: Contract expiry date31 March 2023
About the buyer
Your Homes Newcastle Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48400000 · Business transaction and personal business software package
- 48500000 · Communication and multimedia software package
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@your-homes-newcastle-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@your-homes-newcastle-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@your-homes-newcastle-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@your-homes-newcastle-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@your-homes-newcastle-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@your-homes-newcastle-ltd.gov |
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