Out of hours contact centre call handling service
Details
- Buyer
- Optivo
- Topic
- Call centre
- Published
- 20 July 2018
- Submission
- 10 August 2018
- Source
- ContractsFinder
Tender description
Provide an out-of-hours call handling service for1. Determine emergency call outs2. Logging repairs on Optivo systems3. Follow the Optivo defects procedure4. Managing heating calls for 26,000 propertiesService Provider to handle these calls in an appropriate manner and in accordance with the contractual procedures.
Timeline
- Completed: Tender published20 July 2018Current notice
- Completed: Submission date10 August 2018
About the buyer
Optivo is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@optivo.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@optivo.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@optivo.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@optivo.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@optivo.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@optivo.gov |
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