Call centre
Details
- Buyer
- Optivo
- Value
- GBP 107,000
- Topic
- Call centre
- Published
- 17 July 2018
- Submission
- 10 August 2018
- Source
- TedNotices
Tender description
Provide an out-of-hours call handling service for: 1. determine emergency call outs; 2. logging repairs on Optivo systems; 3. follow the Optivo defects procedure; 4. managing heating calls for 26 000 properties. Service Provider to handle these calls in an appropriate manner and in accordance with the contractual procedures. We require a service provider to cover our of hours emergency calls from residents whilst our contact centre is closed.
Timeline
- Completed: Tender published17 July 2018Current notice
- Completed: Submission date10 August 2018
About the buyer
Optivo is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@optivo.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@optivo.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@optivo.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@optivo.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@optivo.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@optivo.gov |
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