Provision of a Business Solutions Platform
Details
- Topic
- Software package and information systems
- Published
- 11 July 2018
- Source
- ie:e_tenders
Tender description
The RSA, which is the agency in Ireland responsible for reducing death and injuries on Irish roads, is seeking a Contractor for the delivery of a Business Solutions Platform comprised of a number of specified components, which must be capable of being further developed and used by RSA (or by any third party appointed by RSA) across a variety of business processes. The successful Tenderer will be required to initially deliver these components configured as a full business Solution for the Driver Testing process in the RSA, but the components must be re-usable in the context of other business processes in the RSA. The main business aspects identified are: • Enable Service – the creation and delivery of new or improved services and processes; • Serve Customer – the day to day function of the RSA’s services to its customers; and • Manage Customer – caters for customers who have already engaged with the RSA and now require additional assistance. The aspiration is to enable the transformation of the business services that are supported by complex, sequenced processes to a model where the RSA has a set of multi service platforms where customers can in the majority of cases access the required services in a real time, zero touch and self-care approach. The required solution must include the following reusable components: • An RSA wide portal for customer engagement • Login and authentication capability • Eligibility capability • Scheduling capability • Customer communications capability • Payments and refunds solution • Business intelligence and reporting capability • Workflow engine The reusable components listed above are expected to service the wider organisation. It is mandatory that all components are reusable to other parts of the RSA’s operations. In the first instance it is expected a new integrated solution for Driver Testing based on specific business requirements is delivered.
Timeline
- Completed: Award published11 July 2018Current notice
About the buyer
Road Safety Authority (RSA) is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
- 48110000 · Point of sale (POS) software package
- 48170000 · Compliance software package
- 48217000 · Transaction-processing software package
- 48219300 · Administration software package
- 48221000 · Internet browsing software package
- 48222000 · Web server software package
- 48300000 · Document creation, drawing, imaging, scheduling and productivity software package
- 48330000 · Scheduling and productivity software package
- 48332000 · Scheduling software package
- 48422000 · Software package suites
- 48451000 · Enterprise resource planning software package
- 48482000 · Business intelligence software package
- 48500000 · Communication and multimedia software package
- 48517000 · IT software package
- 48600000 · Database and operating software package
- 48611000 · Database software package
- 48700000 · Software package utilities
- 48732000 · Data security software package
- 48771000 · General utility software package
- 48783000 · Content management software package
- 48900000 · Miscellaneous software package and computer systems
- 48983000 · Development software package
- 72000000 · IT services: consulting, software development, Internet and support
- 72200000 · Software programming and consultancy services
- 72210000 · Programming services of packaged software products
- 72211000 · Programming services of systems and user software
- 72212000 · Programming services of application software
- 72212100 · Industry specific software development services
- 72212110 · Point of sale (POS) software development services
- 72212311 · Document management software development services
- 72212330 · Scheduling and productivity software development services
- 72212332 · Scheduling software development services
- 72212482 · Business intelligence software development services
- 72212500 · Communication and multimedia software development services
- 72212517 · IT software development services
- 72212600 · Database and operating software development services
- 72212610 · Database software development services
- 72212700 · Software development services utilities
- 72212732 · Data security software development services
- 72212771 · General utility software development services
- 72212983 · Development software development services
- 72230000 · Custom software development services
- 72232000 · Development of transaction processing and custom software
- 72260000 · Software-related services
- 72261000 · Software support services
- 72262000 · Software development services
- 72263000 · Software implementation services
- 72265000 · Software configuration services
- 72266000 · Software consultancy services
- 72267000 · Software maintenance and repair services
- 72267100 · Maintenance of information technology software
- 72268000 · Software supply services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@road-safety-authority-rsa.gov |
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