GDE – Post Digital Deployment

Tender description

Why the Work is Being Done As part of the GDE project Salford has implemented a number of new Digital systems and applications. This has resulted in a spike in service desk and technical services activity. Problem to Be Solved In order to address the short term spike in activity, the GDE programme has committed to supporting the Digital Department in bringing its activity spike under control after new technology implementation. To support this increase in activity 2 Service Desk Agents and 1 Installation Technician are required. Who Are the Users To support the Technical services team and Service desk team to bring back under control its call logs. Early Market Engagement N/A Work Already Done Service desk is an operational team managing thousands of call per month. Limited impact on Back Log has been achieved. Existing Team None Current Phase Beta Work Location Salford Royal NHS Foundation Trust Stott Lane Salford M6 8HD (requirement to travel to additional Trust and Council sites throughout the Salford area Working Arrangments On site 5 days per week (7.5 hours per day) Security Clearance N/A Additional T&Cs N/A Skills & Experience • Excellent customer service skills / professional manner • Previous service desk experience including Microsoft and other business applications. • Knowledge/experience of latest IT technologies • Full driving licence, use of own vehicle and appropriate business insurance cover (if required for role) • Travel within the localised area cover (if required for role) • Knowledge of IT Products/Systems • Experience of managing workload and prioritising project tasks Nice to Haves No. of Suppliers to Evaluate 3 Proposal Criteria • Technical Solution • Value for money Cultural Fit Criteria • Manage own workload • Work as part of a team • Knowledge transfer with other team members • Can work with clients with low technical expertise Payment Approach Time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range not to exceed £410 per 7.5 hour day (plus travel & subsistence where appropriate)