Social Work England end to end digital service

Tender description

Why the Work is Being Done SWE will become the new, independent regulator of social workers. It will be a public protection body, setting quality criteria for development of social work standards. Its services will include: information provision; accessible social workers register; registration and renewal payment of social workers; report and manage concern; enabling professional excellence through education, training and CPD and a directory of approved social work courses. Its regulatory functions are clearly defined. We need an system integrated hosted GDS compliant digital service and back office case management/CRM delivered for testing in April 2019. Data must be transferred from the current regulator. www.socialworkengland.org.uk Problem to Be Solved Building on Discovery, deliver integrated end-to-end hosted services including: Register, registration, renewal - social worker validation and payment - check social worker's status Information provision Fitness to practice (FTP) - Raise a social worker concern - signpost to external routes - case/process management Education and training - Provider course approval - Approved course directory CPD - social workers upload their evidence of FTP Successful secure data and service transition from HCPC and interim website. Reporting. Integration to solution components. Complete private beta version 01/04/2019; iterative improvement and real data will be tested until August 2019 then public beta/maintenance BAU handover. Who Are the Users Includingbutnotlimitedto: As CEO I need to ensure SWE protects the public As a parent I need to raise a complaint about a social worker As a local authority I need to check the register of social workers As a provider I need to get approval from SWE for my course so that it can be accredited As a social work graduate I need to register as a social worker As a social worker I need to upload my evidence so that I can show my continued fitness to practise As SWE I need to take fees from validated social workers Early Market Engagement We will hold a short Skype telephone supplier event during this stage of the process to provide further clarification. The details of the event will appear in the clarification Q & A below. Similarly any questions answered will also appear in the clarification section. Work Already Done Discovery with personas, user needs, prioritised user stories backlog, regulation back-end process maps, requirements for CRM and high level technical solution design. Cabinet Office spend control approval for Alpha and Private Beta. An interim website www.socialworkengland.org.uk went live in May 2018 for transitional information and to support recruitment . Research on regulators. Secondary legislation User database Lessons learnt from other regulators A small team is exploring key user journeys, iterating the user story Jira backlog and understanding additional users to convert to further stories and new personas A further detail information pack will be provided to shortlisted suppliers. Existing Team Departmental IT oversight, Digital lead, Senior Responsible Owner, business analyst, senior user researcher, branding agency, interim content designers, regulator consultants, subject matter experts, communications manager, DFE/SWE programme manager. We do not currently have the capability for key data, CRM and technical roles for our alpha and beta including solution architects, support, developers, CRM functional consultants and data architects within the existing team. Current Phase Alpha Work Location Social Work England will be based in Sheffield but this work does not need to take place in Sheffield. Working Arrangments Reporting into Digital Lead. Project must be delivered in line with ‘Agile’ delivery including stand-ups, ceremonies etc as per GDS service standards. Back-end processes may be delivered waterfall. Collaborate with the SWE implementation team to create an inter-organisational team. Use Jira and other tools enabling cross-site working. Written status reports We plan to divide up statements of work with specific outcomes. This is part of a traditionally delivered programme of work. Formal delivery management with plans, milestones, dependencies, risk logs and other artefacts are required. Meet DfE/DH/SWE programme, architectural, technical and security standards and governance. Travel expenses won't be reimbursed. Security Clearance Security clearance is required. DfE requires all supplier staff to have baseline personnel security standard clearance (BPSS). To note there will be handling of individual level and aggregate level data which is official sensitive. The supplier will need to be compliant with the DfE's Departmental Security Standards. Additional T&Cs We shall have the right to terminate the Contract at any time, by giving 28 days written notice to the Supplier, and DfE's liability thereto shall be limited to costs reasonably incurred by the Supplier up until the termination date only. Suppliers must confirm acceptance of this term. All IPRs (as defined) in the Project-Specific IPRs and the Deliverables shall vest in the Buyer unconditionally and immediately upon their creation. The Supplier shall procure all necessary permissions or licence from relevant third parties as necessary to allow the Buyer to receive the Services and use the Deliverables. Skills & Experience Experience of delivering end-to-end hosted digital services including development of website integration with CRM/Case management and customer service process function and set-up and configuration in a circa 6 month development Demonstrable experience of recommending and implementing sustainable and GDS compliant technology and architecture choices for an end to end digital service Demonstrable experience of working as a joint team with commissioning organisation and operating within its governance Experience of delivery including Agile to GDS principles and standards Demonstrable experience of rapid and iterative user research and user experience activities including for users with accessibility and assisted digital needs Demonstrable experience of producing engaging content that meets user needs Demonstrable experience of transfer of data and service from another organisation Experience of integrating systems in a secure, and efficient way, using appropriate architectural patterns and technology to ensure systems are loosely coupled and performant Experience of design and delivery of an end to solution using modern industry standard technical patterns and practices Nice to Haves Demonstrable experience of working and delivering with regulators and health and social care organisations No. of Suppliers to Evaluate 5 Proposal Criteria Evidence of successfully delivering to time, cost and quality VFM (most economically advantageous tender MEAT) similar digital services and outputs in line with the GDS’s Design Principles and Service Standards Evidence of delivering GDS compliant user research, user experience and service design capability and activities for a digital service during an Agile iterative development Evidence of setting up and configuring a CRM or case management system or similar to deliver the end to end formal processes and therefore services of an organisation Estimated timeframe for the work – demonstrate how work will be organised Evidence of recommending sustainable technology choices and the delivery capability for an end-to-end digital service Evidence of connected iterative web and CRM/ case management development and delivery serving an organisation’s customer service offer and formal processes Evidence of meeting accessibility needs Evidence of producing content as a key part of the user experience that meets user needs Evidence of how you will identify and manage risks and dependencies Evidence of configuring and setting up services to manage and report on data securely and effectively Evidence of integrating systems in a secure, and efficient way, using appropriate architectural patterns and technology to ensure systems are loosely coupled and performant Cultural Fit Criteria Demonstrate delivering in traditional governance to keep senior stakeholders sighted, up-to-date and engaged Demonstrate your approach to understanding the organisation goals of the new regulator and the set-up project team and how this digital work will support project success Take responsibility for their work Share knowledge and experience with the SWE team Demonstrate how you will work transparently and collaboratively with the project team and interdependent team including IT infrastructure to form an inter-organisation team Be able to work and communicate with stakeholders with low technical expertise Payment Approach Capped time and materials Assessment Method Written proposal Work history Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range