Closed tender

Omni Channel Customer Contact and Communications Soft Market Testing Questionnaire

Details

Buyer: Durham County Council
Topic: Scraper machines
Published: 5 July 2018
Submission: 20 July 2018
Source: uk:procontracts

Tender description

Durham County Council (DCC) is looking to conduct a future procurement exercise for a ChatBot/ LiveChat facility that should include the capability to reuse technology to cover other areas such as voice, smart watches, tv and mobile. Prior to issuing an Invitation to Tender document (ITT) the Council has decided to engage the market in a soft market test to understand what is available from suppliers and whether they fit in with the vision of Durham County Council’s view ChatBot’s. Keywords: Chat bots , omnichannel

Timeline

Completed: Tender published5 July 2018
Current notice
Completed: Submission date20 July 2018

About the buyer

Durham County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@durham-county-council.gov
Commercial Director	+44 •••• ••••••	••••••••@durham-county-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@durham-county-council.gov
Category Lead	+44 •••• ••••••	••••••••@durham-county-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@durham-county-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@durham-county-council.gov