NHS Digital - Jira and Confluence Implementation

Tender description

Why the Work is Being Done The NHS Digital, Digital Delivery Centre ("DDC") utilises Atlassian tools (JIRA & Confluence) to collaborate and track / visualise delivery of products and services. This tool set has now been made available to other NHS Digital IT development departments and domains/programmes. Each department will require support to plan and transition to the DDC Atlassian tools. Problem to Be Solved Implement Jira and Confluence for new NHS Digital programmes and get programme resources engaged in using the product.. Who Are the Users NHS Digital programme and DDC resources need to manage their work. Early Market Engagement None Work Already Done Widely implemented and used in the DDC, plus some NHS Digital programmes. Existing Team A couple of part-time allocated DCC support and administrator resources. Current Phase Not started Work Location Leeds Working Arrangments Working on customer site alongside Customer delivery teams Security Clearance Baseline Personal Security Standard Additional T&Cs NHS Digital Supplementary Terms and Conditions Skills & Experience Proven experience of implementation/configuration/administration in large (1000+ users) JIRA/Confluence environment. Qualified in use of Atlassian Jira Configuration Qualified in use of Atlassian Confluence administration Experience of the implementation of and migration to JIRA & Confluence across multiple geographies and within large enterprises (1000+ users) Proven experience of migration of JIRA projects between two server instances Evidence of Migration of Confluence spaces between two server instances Proven experience of Migration of Redmine projects into a JIRA Server instance Experience of setup and configuration of Atlassian plugins Proven experience of Fisheye to JIRA Server and connection to codebase within a data centre Proven experience of Crucible to JIRA Server and connection to codebase within a data centre Proven experience of Portfolio Proven experience of Microsoft Sharepoint integration with confluence Proven experience of Confluence HTML form submissions into JIRA Proven experience of Operation of 2nd/3rd line service desk support team within an ITIL environment Proven experience of House keeping of an enterprise scale JIRA instance. Nice to Haves Knowledge of Atlassian plug-in estate Experience of Atlassian Service Desk Experience of Cherwell Service Desk Experience of Linux / Windows SysAdmin Experience of migration of JIRA projects between JIRA cloud and JIRA server Experience of migration of Confluence spaces from Confluence Cloud to Confluence server Experience of using Cherwell or a similar service desk support tool. No. of Suppliers to Evaluate 3 Proposal Criteria Criteria to be made available to Shortlisted suppliers via Bravo portal at Stage 2. Cultural Fit Criteria Criteria to be made available to Shortlisted suppliers via Bravo portal at Stage 2. Payment Approach Fixed price Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 65% Cultural fit 5% Price 30% Questions from Suppliers Budget range £250k - £275k