Provision of Resilience Support to the Revenues and Benefits Service of Oxford City Council

Tender description

Oxford City Council (\"the Council\") is re-tendering its contract for off-site Housing Benefit and Council Tax Reduction and off-site Council Tax processing. The current contract is used on a permanent basis to provide resilience to the Revenues and Benefits Service, mostly at times of peak demand. Any volumes of work detailed in the ITT are based on historic figures and the Council cannot guarantee any level of business. The Council anticipate 18,000 Council Tax changes annually (mostly discounts/exemptions and change of address) with most resilience needed Sept to Dec. For Benefits there could be up to 6,000 change of circumstances (majority) and new claims needed through the year, peak times are Aug to Dec, plus the first two months of the financial year. Full scope can be viewed on the South East Business Portal. The contract shall be for an initial period of 3 years with an option to extend for a further 1 year. The Council reserves the right to cancel the procurement at any time.