HMCTS Reform - Civil Enforcements (CE)

Tender description

Why the Work is Being Done HMCTS is undergoing an extensive reform transformation enabled by a technology work stream. Civil, Family and Tribunals (CFT) is one of the programmes of work enabling the transformation. Current HMCTS services are typically supported by high-volume, paper based processes. The CFT Programme’s main technology objective is to develop efficient, proportionate and accessible digital services delivering access to justice via appropriate modern channels. These digital services are being developed within a coherent architecture which maximises reuse across the services. Problem to Be Solved HMCTS is undergoing an extensive digital programme which includes transformation of the Civil Enforcement Service that is typified by high-volume, paper based processes. One of the project's main technology objectives is to develop efficient, proportionate and accessible digital services delivering access to justice via appropriate modern channels. The Civil Enforcement Service is a cross jurisdictional service and provides for the enforcement of final judgements, orders or awards arising from civil, family and the tribunals proceedings as well as from Other Government departments. Who Are the Users As a claimant, I need a way to get a debt (that a court has ruled that I am owed) from a third party. As a defendant, I need to understand what my options are and how to go about them. As a bailiff, I need defendants to know what is expected of them in advance of physical enforcement and information to be accurate so that I can successfully recover the debt owed. As court staff, I need visibility of previous interactions with claimants and defendants, plus relevant information from other government departments so I can decide on next steps. Early Market Engagement None Work Already Done Civil Enforcement has completed an inception event, and is underway with delivery of discovery. Some user research and BA analysis has been completed. Existing Team The Technical Workstream report to the Business Project Manager and Service Owner. The existing Technical team is a blend of internal staff and external contractors/consultants from a range of suppliers. By the start of the contract, the in situ team will include User Research, UX Design, Content Design, Service Design, Solution Architect, Business Architecture and Business Analysis roles. The team also consists of Service and Project Management, and a Delivery Manager. The supplier will develop a federated delivery model, managing all the technical work stream technical capabilities to deliver the desired outcome. Current Phase Discovery Work Location Locations; 102 Petty France, London, SW1H 9AJ and Aldgate Tower, 2 Leman Street, London E1 8FA, plus the possibility of a Birmingham base. In addition some UK Travel may also be expected. The authority may consider suppliers hosting project teams at their own premises. Any benefits offered by suppliers in this scenario should be reflected in the value for money section of the written proposal. Working Arrangments The programme utilises the SAFe methodology, aligned to GDS standards, however, it is a complex programme that operates within an overarching Waterfall programme delivery approach. SoW/Work-Orders will be issued to define the outcomes of each project phase. The suppliers team will initially be required to work onsite at the base location 5 day week. For works performed at a non-Base location (or the supplier's own premises) and London (outside of the M25), all reasonable travel expenses costs shall be met in accordance with the rates set out in the MoJ travel and subsistence policy and require prior approval from HMCTS. Security Clearance Baseline Personnel Security Check (BPSS) which must be dated within three months of the start date. See https://www.gov.uk/government/publications/government-baseline-personnel-security-standard for further guidance. Where roles require access to production systems and live data, SC clearance will be required, all other team members will require a valid BPSS. Additional T&Cs Skills & Experience Providing references, demonstrate where you have provided 3 multi-disciplinary teams, operating in a federated delivery model, to deliver digital solutions at scale. Identify the proposed resources and their available.(2%) Providing references, demonstrate where you have planned and delivered Agile projects, at scale, within complex transformation programmes integrating within Waterfall programmes; managing, delivering and reporting progress alongside Roadmap based planning.(2%) Providing references, demonstrate where you have planned and delivered Agile Projjects within multi-supplier teams, managing cross stream/ team dependencies with extensive common component integration, including legacy system integration.(2%) Providing references, demonstrate where you have, created/delivered 2+user-needs-led government/Industry digital services, passing 2+Alpha/Beta GDS assessments or equivalent industry service reviews (List evidence and provide detail references at proposal stage).(2%) Providing references, demonstrate your implementation of GOV.UK style, or equivalent industry style standards and patterns to produce consistent and quality designs meeting user needs and business requirements. (2%) Providing references, demonstrate your ability to successfully deliver content design-led digital solutions while working within multi-vendor teams on multiple projects at different locations. (2%) Providing references, demonstrate your ability in implementing software using the following development practices and processes; domain-driven design (DDD), Behaviour-driven development (BDD) and Test-driven development (TDD). (2%) Providing references, demonstrate your agile testing/QA capability; strategies, automation tools, building unit, integration, functional, non-functional tests. key tools Codecept.js (Jasmine/ Karma/Protractor) Saucelabs, Mocha/Chai, Dependency Check,Node-Security-Platform,Zap,Gatling (Scala).(2%) Providing references, demonstrate your capability of building micro-services with RESTful APIs, using JAX-RS, Java 8, Maven/Gradle build systems, Postgres, Redis and NoSQL Databases. (2%) Providing references, demonstrate your capability of web application server-side development. including ORM and Hibernate, dependency Injection, GIT CLI, Jenkins, CI tooling, Opensource Libraries and their controls. (2%) Providing references, demonstrate your capability in Front End web applications using HTML5,CSS3,SASS,SCSS,JavaScript(ECMA 5/6/7) , Node.js, Express.js, templating (Nunjucks or similar),Grunt/Gulp build system, Responsive Design. Nice to have: TypeScript/Angular, Babel,Webpack.(2%) Providing references, demonstrate your digital services capability, utilising Azure platform and technologies, implementing high security requirements, leveraging best practise and GDS/industry guidelines.(2%) Providing references, demonstrate your experience of providing a client facing support capability whilst continuing to develop capability in an agile continuous delivery environment for a large digital change programme. (2%) Providing references, demonstrate your ability to carrying out a build versus buy assessment, the methodology to be employed and its relevance to a government procurement approach.(5%) Nice to Haves Providing references, demonstrate experience of working on 'digital by default', or industry equivalent, modernisation projects in highly regulated services.(1%) Providing references, demonstrate the different types of prototyping toolkits you have used to deliver new services into highly regulated service sectors.(1%) No. of Suppliers to Evaluate 5 Proposal Criteria Describe how you would enable HMCTS to achieve its vision of the business owning and operating its digital services for the areas covered by this tender. (2%) Explain how you would implement your Agile Development Service within the proposed Federated model, detail your approach, delivery, any challenges and how you would propose to overcome them. (2%) Describe how you would incorporate existing team members (from varied suppliers) into your delivery team and how you would manage them to retain control and responsibility for the project outcomes.(3%) Articulate how you envisage the overall service model operating to optimise the capability of the proposed team and any interactions with other teams/suppliers providing shared components to integrate with. (2%) Provide your proposed organisation and CV's for your proposed team key members articulating how their skills and capabilities would provide the necessary services. (4%) Provide case studies of relevant previous engagements where you have done this, articulate lessons learnt and avoidable challenges. Identify the relevant team members that worked on the service development. (2%) Describe how you will ensure that HMCTS is supplied with high quality and appropriately skilled team specialists, whilst minimising HMCTS's effort in screening the proposed team members. (1%) Describe your approach to adding, replacing and rotating new team members, within a 2 week notice period, to the existing team without reducing the teams velocity. (2%) Prior to handover to the BAU capability, propose how you would provide cost effective support for the Citizen facing digital services. (3%) Describe how you intend to contract for each "Outcome", Propose KPIs and SLAs to measure and manage the quality/delivery speed and confirmation that the Outcome is "Done" (delivered). (5%) Describe how you are able to flex your service offering to meet rapid changes in demand as well as changes in technology. (2%) Explain your approach to implementing iterative Agile Service development into a live service operation that would impact the general public and professional services. (1%) Describe how you would transfer the service/skills/knowledge developed during the remainder of the programme to a civil service operated, live digital operations centre, located remote from the programme team. (2%) Explain the Value Proposition; Value for Money, how the proposal will optimise costs, and generate savings. Demonstrate how discounts will be linked to volume and duration. (3%) Describe your approach to advising on the selection of a solution for bailiff users and how you would conduct a build versus buy assessment.(3%) Cultural Fit Criteria Explain how you’ll ensure collaboration at all levels of the project and programme delivery between users, team members and management. Give examples of where you have taken this approach. (1%) Explain how you would maintain a no-blame culture and encourage people to learn from their mistakes and provide examples of this. (1%) Explain how the team intend to create/enhance a DevOps culture. (1%) Explain how the supplier will coach, mentor and support the civil service apprenticeship scheme. (1%) Provide evidence on how the supplier has worked closely with partner suppliers to provide a comprehensive, successful federated service. (1%) Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 70% Cultural fit 5% Price 25% Questions from Suppliers Budget range the anticipated service will consist of 2 or 3 teams. suppliers progressing to the "proposal" stage will be issued with a template to complete the financial section of this tender. the total supplier charge, along with the total blended day rate of all resources will be evaluated as per evaluation criteria.