e-Bug Website Redevelopment

Tender description

Why the Work is Being Done The e-Bug programme (www.e-bug.eu) is a teaching resource that educates children and young people on hygiene, the spread of infection and antibiotics. The e-Bug teacher website was built in 2009 and the student webpages added in 2011. Since then, the website has expanded to include new resources for different users. The website is in need of a major update and redevelopment as there have been significant advancements in technology/digital solutions since it was first built. Investigation is needed to assess what the current user need is whilst investigating new user groups and how to attract them. Problem to Be Solved 1)Assess current/new user needs and explore how to retain/attract them. 2)Provide evidence to determine whether there is a case for GOV.UK exemption 3)Explore design and functionality of a new website including incorporating multiple languages 4)Explore new technology that is now available. The current website isn’t responsive on mobile devices/tablets 5)Explore how e-Bug fits into the new curriculum in England and how educational activities can be presented/delivered. 6)Investigate how/where e-Bug could be listed to increase use/visibility. 7)Explore possible collaborations with other health organisations 8)Explore whether e-Bug should remain a separate website or be developed as part of a wider AMR portal. Who Are the Users 1)Educators in different types of primary and secondary schools, colleges and community settings across a range of ages, experience and seniority Needs: Access to teaching resources, lesson plans and interactive activities. 2)University science students: Needs: Access to a peer education section on website. 3)Children & vulnerable adults: Needs: Access to learning resources i.e. games/quizzes, revision guides and downloading fact files. 4)International users including those who have existing Service Level Agreements and pay a fee in order to have their website hosted. 5)Healthcare and public health professionals involved in antimicrobial stewardship across the EU, UK and worldwide Early Market Engagement None Work Already Done Educators have been consulted via surveys and face to face discussions for feedback on the current e-Bug website. This has shown the website to be outdated in design and difficult to navigate through the different sections, for example, the teacher webpages don't link directly to the student webpages. Data from previous research on knowledge change has shown the e-Bug resources, including the teaching packs and online games to significantly improve knowledge in the areas of hygiene, infection and antibiotics. Research has also shown that peer education is an effective method for teaching on e-Bug materials in primary and secondary schools. Existing Team The supplier will work with the PHE e-Bug Project team and PHE Digital. Current Phase Discovery Work Location The work can be performed from any location but is likely to be co-ordinated by staff in PHE’s London and Gloucester Offices. Gloucester is the primary site for the e-Bug project team. Working Arrangments Work may be carried out from multiple locations including the Supplier’s offices. Attendance at PHE Offices in London, Gloucester and in other locations around England will be required for meetings. Supplier staff are expected to be on-site at PHE locations sufficient to manage relationships with senior stakeholders; the project team and users; and, stakeholders and users in other organisations so that the outcomes of the project may be met. Security Clearance Enhanced DBS checks will be required Additional T&Cs None Skills & Experience E1) Recent and demonstrable experience in conducting the discovery phase relating to the use of digital solutions and technology in similar specialist projects E2) Recent and demonstrable experience of applying the principles of user centred design to the development of digital solutions. E3) Recent and demonstrable experience of designing and/or assessing digital tools to meet the needs of users particularly children/young people and vulnerable adults. E4) Recent and demonstrable experience of redesigning websites incorporating multiple languages, interactive activities/games and other resources to work on a variety of devices including mobile phones, tablets and personal computers. E5) Recent and demonstrable experience of designing systems to manage personally identifying information under the General Data Protection Regulation (GDPR). Nice to Haves N1) Recent and demonstrable experience of working with healthcare organisations N2) Experience of working with a range of users and stakeholders including scientific experts, international users, technical and digital development teams N3) Recent and demonstrable experience of delivery within an evidence-based policy environment including the development of a value proposition, KPIs and / or other metrics N4) Recent and demonstrable experience of creating educational digital interventions especially for the target use groups set out above. N5) Experience in designing a road map for development of a digital service including supporting cases of GOV.UK exemptions. No. of Suppliers to Evaluate 5 Proposal Criteria P1) Proposed approach to User Research including children and vulnerable adults in order to meet the outcomes of this project. (max score:40) P2) Proposed approach to Discovery to determine and demonstrate what digital tools and technology can be used to benefit the public health outcomes of this project (max score 30) Cultural Fit Criteria The Presentation (to be held in September 2018) should summarise the Proposal and also demonstrate the approach that will be used to: C1) Work with the project team’s UK and international stakeholders who have varying experience of agile methods. (4 points) C2) Flexible working arrangements and knowledge sharing; (3 Points) C3) Work within the constraints of existing services, budgets and technologies already used within the programme. (3 points) Payment Approach Capped time and materials Assessment Method Written proposal Case study Presentation Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range £55,000 excluding vat (discovery only), potentially up to approximately £293,000 (excluding vat) for additional phases