Helpdesk and support services
Details
- Buyer
- Ervia
- Topic
- Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
- Published
- 22 June 2018
- Submission
- 27 July 2018
- Source
- TedNotices
Tender description
The Contracting Entity is undertaking a competitive tender process to establish a single supplier Framework agreement for the provision of a suite of SLA-governed IT Service Management Managed Services (to ITIL standard). Including “Service Management” projects across Ervia. It is the intention to appoint a Single Service Provider to support the delivery of the following services: 1) End to End Service Management Services for ITIL processes. 2) Service Desk. 3) Onsite Deskside Support. 4) Non-Core Hours Support. 5) Backup and Media Management. 6) Monitoring, coordination and handling of events and alerts. 7) Projects and Additional Services. The Contracting Entity is undertaking a competitive tender process to establish a single supplier Framework agreement for the provision of a suite of SLA-governed IT Service Management Managed Services (to ITIL standard). Including “Service Management” projects across Ervia. It is the intention to appoint a Single Service Provider to support the delivery of the following services: 1) End to End Service Management Services for ITIL processes. 2) Service Desk. 3) Onsite Deskside Support. 4) Non-Core Hours Support. 5) Backup and Media Management. 6) Monitoring, coordination and handling of events and alerts. 7) Projects and Additional Services.
Timeline
- Completed: Tender published22 June 2018Current notice
- Completed: Submission date27 July 2018
About the buyer
Ervia is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 50300000 · Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
- 50312000 · Maintenance and repair of computer equipment
- 50312600 · Maintenance and repair of information technology equipment
- 50324200 · Preventive maintenance services
- 51600000 · Installation services of computers and office equipment
- 51611100 · Hardware installation services
- 72253000 · Helpdesk and support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@ervia.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@ervia.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@ervia.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@ervia.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@ervia.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@ervia.gov |
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