Product Design Lead

Tender description

Who Speclialist Work With The specialist will support the Head of Digital Delivery to set up the Product Design Practice (including Service Design, Business Analysis, Interaction/content/front-end design, User Research and Product Ownership). There is not an incumbent and there's no suitable internal resource with the required skills. They'll work with counterparts in DWP to build cross-community ways of working, support the organisation’s strategy to increase digital capability and assure digital services delivery. A key priority for BPDTS is to increase our capacity to deliver services for DWP. The scale of ramp-up will evolve over the next 6 months requiring a significant increase in resources. What Specialists Work On 1. Support the Head of Digital Delivery to set up and lead the Product Design Practice, setting contemporary product design standards and working practices. 2. Work with counterparts in DWP to build cross-community ways of working, support organisation’s strategy to increase digital capability and assure delivery of digital services; providing direction and coaching. 3. Work with DWP Practice Leads (across other Digital hubs) to develop a deep understanding of customer needs both now and in the future, and define strategic, longer-term view of service demand. 4. Undertake effective knowledge transfer to permanent position when filled. Where the Work Takes Place Ideally Caxton House London with significant travel to Blackpool, Newcastle, Leeds / Sheffield and Manchester. However, if preferred the specialist can be based at any of the sites, with extensive travel. Early Market Engagement Working Arrangements Onsite 5 days a week. Significant amount of travel between the locations of London, Blackpool, Newcastle, Leeds / Sheffield and Manchester. Maximum, of £1,000 per week limit on expenses, which must be pre-approved and adhere to BPDTS Ltd Expenses Policy. Work Location Ideally Caxton House London with significant travel to Blackpool, Newcastle, Leeds / Sheffield and Manchester. However, if preferred the specialist can be based at any of the sites, with extensive travel. Security Clearance Baseline Personnel Security Standard Additional T&Cs Skills & Experience Understand Business Strategy. Ability to define requirements standards and quality targets for an organisation in agreement with key stakeholders. Be able to work with other Service Practice Leads and Heads of Practice to build cross-community ways of working to support delivery priorities and effectively deliver common goals. Undertake effective transfer knowledge to permanent position when filled. Able to advise on tools and methods to be used to communicate the user experience. An expert in understanding the strengths and limitations of different methods who is sought out by peers for advice on research planning. Excellent leadership skills. Play a significant role in shaping and developing the capability of product owners across the organisation, with experience leading multiple product teams. Have substantial experience of engaging multidisciplinary teams with a user-centred design process, and explaining design decisions and other ideas in a way that other people understand. Have demonstrable experience of managing a team of individuals from at least one of these disciplines: Service Design, Business Analysis, Interaction/content/front-end design, User Research and Product Ownership. Able to direct a team of business analysts, user researchers and Product Owners, with an ability to build credible relationships at senior levels within a complex organisation. Identifies both functional and non-functional requirements and prioritises high level and detailed requirements and user stories. Nice to Haves BCS International Diploma in Business Analysis Experience in working in wide range of Project Environments specifically Agile with an understanding of the different approaches, for example Scrum, XP, DSDM. Previous experience within government services. Previous experience of taking a service live, delivering continuous improvement. No. of Specialists to Evaluate 3 Cultural Fit Criteria Utilise personal network to attract talented individuals to the organisation Work with counterparts in DWP to build cross-community ways of working Support BPDTS's strategy to increase digital capability. Define service outcomes offered and what excellence looks like. Assure delivery of digital services and provide technical direction and coaching. Deploy people and services to ensure capability and solutions offered by the service practice align with customer need. Assessment Method Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers Budget range